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Occasional Contributor II

Airwave Version 8.2.5 Add manuall devices

Hello all,

we have recentaly upgraded Airwave to the version 8.2.5. Now I can't find anymore where to add manually devices!

In the previous version was this possible under "Device Setup":

Bildschirmfoto 2017-10-27 um 15.34.56.png

But on the version 8.2.5 I cannot find this point anymore!

Bildschirmfoto 2017-10-27 um 15.40.02.png

Also in the latest user guide provided in airwave I can't find the answer.

Can anybody help?

 

Many thanks in advanced.

Re: Airwave Version 8.2.5 Add manuall devices

From the "select the type of device to add" dropdown list, can you select custom?
Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
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If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Occasional Contributor II

Re: Airwave Version 8.2.5 Add manuall devices

Hi James,

 

as you can see in the second foto in my first mail or also below is this no more available under "Device Setup". Here again the foto from the version 8.2.5.

 

Bildschirmfoto 2017-10-27 um 15.40.02.png

Thanks,

jp

Re: Airwave Version 8.2.5 Add manuall devices

Maybe I wasn't clear. Click on the arrow on the drop down list as highlisted below. Then select custom device.

 

airwave1111111111.jpg

Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Occasional Contributor II

Re: Airwave Version 8.2.5 Add manuall devices

James,

the point is that you have a Airwave version before 8.2.5! You have under the "Device Setup" drop down menu the following items:

Bildschirmfoto 2017-10-27 um 17.28.01.png

But we have the version 8.2.5 and we cannot find the "add" item under "Device Setup" and this is the point.

Bildschirmfoto 2017-10-27 um 17.31.00.png

Cheers,

jp

 

Re: Airwave Version 8.2.5 Add manuall devices

It's there in 8.2.5, try to flush your browser cache or go into incognito mode in the browser. Also make sure your account is an admin account. :)

Jerrod Howard
Sr. Technical Marketing Engineer
Occasional Contributor II

Re: Airwave Version 8.2.5 Add manuall devices

Thanks for your replay.

I'm logged in with the "admin" account. ;) I have also try to enabled the incognito mode with Firefox version 56.02 and with Safari version 10.1.2 and also with Google Chrome version 62.0.3202.75 same results no "add" item under "Device Setup"?

 

By the way when I go to the version 8.2.4.1 then I get the "add" item...

 

Thanks,

jp

Highlighted
Moderator

Re: Airwave Version 8.2.5 Add manuall devices

Is there a license key added on this setup?  If you're at the max for your license key, then the 'add' setting is hidden.  Check Home -> License to see whether or not you're at the limit.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Occasional Contributor II

Re: Airwave Version 8.2.5 Add manuall devices

Hi Rob,

you are right it is was a license issue.

 

Many Thanks,

jp

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