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New Contributor
Posts: 3
Registered: ‎12-21-2015

Airwaves reporting issue

When trying to access the reporting module in airwave, I am getting the following message

Error

"The server has encountered an error while performing you request. Contact Aruba support..."

 

Anyone can help here, does anyone faced this issue before?

 

the airwave version is 8.0.10

 

thank you...

 

 

IMG_0857.PNG

Guru Elite
Posts: 20,775
Registered: ‎03-29-2007

Re: Airwaves reporting issue

Hopefully you are opening a TAC case. These errors can be very deployment-specific.


Colin Joseph
Aruba Customer Engineering

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Community Administrator
Posts: 2,254
Registered: ‎12-03-2013

Re: Airwaves reporting issue

@rgin Have you ever experienced behavior like this when accessing reports?

CWNA, ACMP, Security +
Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Airwaves reporting issue

In the past, when this was seen it usually meant that there was either an issue with the web page display code, or an underlying issue with the database (possibly a schema issue).  The first thing I'd look at is /var/log/httpd/error_log.  You could parse it by scrolling back or if you want to be sure, tail that log file and then revisit the report page to get just the crash that happens when you hit that page.  That will be the best hint for support if you happen to open a support case.

 

If it's a database issue, it'll manifest as a large crash message showing details about the table and row and the line of code calling it.  (some 15-30 lines depending on the code path it's going through)


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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