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Occasional Contributor II
Posts: 16
Registered: ‎11-12-2014

Anyone encountering DHCP issues with OnePlus 1 devices?

Hi all,

 

We are encountering multiple issues on our Aruba Controller environment with recently Intuned OnePlus 1 devices.

 

Devices cannot connect to captive portal --> no ip address. Cannot connect to EAP-PEAP --> no ip address.

 

DHCP request is not received by DHCP server. Other clients on same network do not have this issue....

 

It seems an issue with the device, but you know, users first blame the network...

MVP
Posts: 992
Registered: ‎04-13-2009

Re: Anyone encountering DHCP issues with OnePlus 1 devices?

What does the initial role look like on these SSIDs?

#show rights <role name>
Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
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Occasional Contributor II
Posts: 16
Registered: ‎11-12-2014

Re: Anyone encountering DHCP issues with OnePlus 1 devices?

(xxxx) #show rights CPAP_HotspotHQ

Derived Role = 'CPAP_HotspotHQ'
 Up BW:No Limit   Down BW:No Limit
 L2TP Pool = default-l2tp-pool
 PPTP Pool = default-pptp-pool
 Periodic reauthentication: Disabled
 DPI Classification: Enabled
 Web Content Classification: Enabled
 ACL Number = 76/0
 Max Sessions = 65535

 Check CP Profile for Accounting = TRUE
 Captive Portal profile = CPAP_HotspotHQ

Application Exception List
--------------------------
Name  Type
----  ----

Application BW-Contract List
----------------------------
Name  Type  BW Contract  Id  Direction
----  ----  -----------  --  ---------

access-list List
----------------
Position  Name                       Type     Location
--------  ----                       ----     --------
1         global-sacl                session
2         apprf-CPAP_HotspotHQ-sacl  session
3         ra-guard                   session
4         allow-clearpass            session
5         logon-control              session
6         captiveportal              session
7         cplogout                   session

global-sacl
-----------
Priority  Source  Destination  Service  Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
--------  ------  -----------  -------  -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
apprf-CPAP_HotspotHQ-sacl
-------------------------
Priority  Source  Destination  Service  Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
--------  ------  -----------  -------  -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
ra-guard
--------
Priority  Source  Destination  Service           Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
--------  ------  -----------  -------           -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
1         user    any          icmpv6 rtr-adv                 deny                             Low                                                           6
allow-clearpass
---------------
Priority  Source  Destination  Service    Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
--------  ------  -----------  -------    -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
1         user    E_CPPM       svc-http                permit                           Low                                                           4
2         user    E_CPPM       svc-https               permit                           Low                                                           4
logon-control
-------------
Priority  Source  Destination              Service   Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
--------  ------  -----------              -------   -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
1         user    any                      udp 68                 deny                             Low                                                           4
2         any     any                      svc-icmp               permit                           Low                                                           4
3         any     any                      svc-dns                permit                           Low                                                           4
4         any     any                      svc-dhcp               permit                           Low                                                           4
5         any     any                      svc-natt               permit                           Low                                                           4
6         any     169.254.0.0 255.255.0.0  any                    deny                             Low                                                           4
7         any     240.0.0.0 240.0.0.0      any                    deny                             Low                                                           4
captiveportal
-------------
Priority  Source  Destination  Service          Application  Action        TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
--------  ------  -----------  -------          -----------  ------        ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
1         user    controller   svc-https                     dst-nat 8081                           Low                                                           4
2         user    any          svc-http                      dst-nat 8080                           Low                                                           4
3         user    any          svc-https                     dst-nat 8081                           Low                                                           4
4         user    any          svc-http-proxy1               dst-nat 8088                           Low                                                           4
5         user    any          svc-http-proxy2               dst-nat 8088                           Low                                                           4
6         user    any          svc-http-proxy3               dst-nat 8088                           Low                                                           4
cplogout
--------
Priority  Source  Destination  Service    Application  Action        TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
--------  ------  -----------  -------    -----------  ------        ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
1         user    controller   svc-https               dst-nat 8081                           Low                                                           4

Expired Policies (due to time constraints) = 0

MVP
Posts: 992
Registered: ‎04-13-2009

Re: Anyone encountering DHCP issues with OnePlus 1 devices?

Ok.

 

Can you try the legacy DHCP client? I'veheard this fixes some DHCP issues....

 

Developer options > Use Legacy DHCP client.

 

Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Occasional Contributor II
Posts: 16
Registered: ‎11-12-2014

Re: Anyone encountering DHCP issues with OnePlus 1 devices?

Just tested this on one device and it works!! Thanks a lot!!

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