Are you using tunnel or bridge forward mode?
Can you post any relevant config? (ssid-profile, virtual-ap profile, aaa profile, etc)
What version are you running?
If you are on ArubaOS 6.3 you can use the packet-capture feature on the controller via the CLI:
packet-capture destination local-filesystem
packet-capture datapath wifi-client <MAC ADDR>
Then pull the PCAP from the logs.tar.