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Contributor II
Posts: 37
Registered: ‎05-01-2015

Aruba A2400 Ajax Error

Hi,

 

blast from the past. A customer has an Aruba A2400 controller. When they access the guest manager they get the message Sorry! Ajax Error! Status:Error. see attached.

 

When guests accessing the CP, the login screen is not shown so they cannot authenticate.

 

When I google the error, I only see references to script errors. Am I right to conclude that the used browsers can't handle the old scripts anymore? Is there a workaround to get the guest manager and the CP working again? The customer doesn't have the budget to replace the A2400 and the AP's in use so upgrading the h/w is not an option. I already mentioned removing the CP and move to WPA2 Personal authentication for guests.

 

F/W: 5.0.4.18

Browsers used:

- Internet Explorer 11 (version 11.0.9600.18537)   error:  Sorry! Ajax error!

- Mozilla Firefox : Guest manager login is working but none of the fields or buttons are working.

-  Google Chrome version 55.0.2883.75 m (64-bit): Guest manager login is working but none of the fields or buttons are working.

 

I know this controller has been end of service for a while now and the f/w version is before my entry in the world of Aruba.MY nowledge of scripts is minimal and I have no direct access to the equipment.

 

But maybe there is someone here who can help out this customer.

 

thanks

 

Erik

 

 

MVP
Posts: 992
Registered: ‎04-13-2009

Re: Aruba A2400 Ajax Error

Wow, old school controller. :)

Maybe try to give it a reload and fingers crossed it comes back up!
Cheers
James

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