Wireless Access

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Occasional Contributor I

Aruba OS 6.1.3.13 have a bug that makes the controller 3200 crashing

Hello, 

 

I upgrade our wireless network from 6.1.3.9 to the last version supported 6.1.3.13 (we have some 3200 controllers not XM) and since then, the 3200 controllers are crashing one time per month. This situation didn't happen before the upgrade, someone had the same problem? thanks

 

Re: Aruba OS 6.1.3.13 have a bug that makes the controller 3200 crashing

Hi Fsaez,

 

Have you opened an Aruba TAC case on this issue? They will help you really did into the logs to try and figure out what's going on.

 

Here's the link to the process:

 

http://www.arubanetworks.com/support-services/support-program/contact-support/

 

The best thing to do would be to send them an email at support@arubanetworks.com. To begin, they'll ask for the controller model, serial, and the current version. From there, they'll send you the command to help generate the support information.

 

Thanks!

 

-Mike

Occasional Contributor I

Re: Aruba OS 6.1.3.13 have a bug that makes the controller 3200 crashing

Thanks Mike, I did it. I will keep informed the forum with the solution. 

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