Wireless Access

Contributor II

Aruba Support Registration Problem

Hi guys,


I am trying to register for support, for access to tech docs and firmware etc, however, i had an email back from a very helpful representative saying that i have to have a company email address and not a generic one.


Considering i am a home user and I  only have a generic email address, the rep was not able to proceed and directed me to the HP main website as that is where i purchased it (through a reseller).


The probelm is, all that does is redirect me back here so im going around in circles.


Could any of you guys look into this for me?


Or, should i not worry too much and just use the (very helpful!) forums?







Re: Aruba Support Registration Problem

Unfortunately, we cannot register support accounts to domains like yahoo.com, gmail.com, etc. I am not sure of a viable workaround, maybe some other users on the forums have an option. 

Jerrod Howard
Sr. Technical Marketing Engineer
Contributor II

Re: Aruba Support Registration Problem

Ok fair enough.


Just out of interest, what is the email address used for?


Is it just for registration of the product?



Contributor II

Re: Aruba Support Registration Problem

ok, well i have managed to register with a non generic email so we'll see what happens.

Guru Elite

Re: Aruba Support Registration Problem



You can register with an email, but to get  IAP firmware downloads outside of GA code you need a support contract, unfortunately.  The document here:  http://www.arubanetworks.com/assets/ds/DS_arubacare.pdf details warranty support vs. an ArubaCare support contract.

Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
Contributor II

Re: Aruba Support Registration Problem

Hmmm ok thanks.


So, as i have registered, what benefits would i see?


And could you tell me what GA code is?


Not sure i could even really afford the standard care package, especially after the purchase cost.


Great product though.





Community Manager

Re: Aruba Support Registration Problem

You will have the option for software download.


GA = General Availability OS images. GA releases are targeted for large scale production networks.


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Contributor II

Re: Aruba Support Registration Problem

Ok great, thanks Jamie.


Looks like i might be in for another AP now!





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