12-14-2015 02:39 PM
I am trying to register for support, for access to tech docs and firmware etc, however, i had an email back from a very helpful representative saying that i have to have a company email address and not a generic one.
Considering i am a home user and I only have a generic email address, the rep was not able to proceed and directed me to the HP main website as that is where i purchased it (through a reseller).
The probelm is, all that does is redirect me back here so im going around in circles.
Could any of you guys look into this for me?
Or, should i not worry too much and just use the (very helpful!) forums?
12-14-2015 02:45 PM
Unfortunately, we cannot register support accounts to domains like yahoo.com, gmail.com, etc. I am not sure of a viable workaround, maybe some other users on the forums have an option.
Sr. Techical Marketing Engineer
12-16-2015 03:50 AM
You can register with an email, but to get IAP firmware downloads outside of GA code you need a support contract, unfortunately. The document here: http://www.arubanetworks.com/assets/ds/DS_arubacare.pdf details warranty support vs. an ArubaCare support contract.
Aruba Customer Engineering
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12-16-2015 08:42 AM - edited 12-16-2015 08:43 AM
Hmmm ok thanks.
So, as i have registered, what benefits would i see?
And could you tell me what GA code is?
Not sure i could even really afford the standard care package, especially after the purchase cost.
Great product though.
12-16-2015 10:36 AM
You will have the option for software download.
GA = General Availability OS images. GA releases are targeted for large scale production networks.