Wireless Access

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Aruba Employee
Posts: 152
Registered: ‎03-26-2013

Re: Controller can't detect the AP

Hi ,

 

As listed in the screenshot, partition 1 on your controller is running on 6.3.1.6.

 

We need to upgrade this partition with 6.3.1.6 as well.

 

Do you have the 6.3.1.6 firmware file for your controller ?

 

The TFTP server IP will be the IP address of your local TFTP server on which the firmware file is placed.

 

Please provide the model number of your controller so that I can let you the name of the file that needs to be downloaded.

Occasional Contributor I
Posts: 7
Registered: ‎03-19-2017

Re: Controller can't detect the AP

Hi,

 

No, i dont have the firmware file.

Kindly please find the attachment.

 

Thanks

Aruba Employee
Posts: 152
Registered: ‎03-26-2013

Re: Controller can't detect the AP

Hi ,

 

Please download the firmware for your controller using the following link:

 

https://support.arubanetworks.com/DownloadSoftware/tabid/75/DMXModule/510/EntryId/13978/Default.aspx

 

It requires you login to the Aruba support site for downloading the firmware.

 

1. Is this a new controller  or one which is already in use?

2. What is the model number of AP's present on this controller.

 

Please refer to the release notes for the firmwar eversion to make sure it supports the AP model numbers that you have.

Occasional Contributor I
Posts: 7
Registered: ‎03-19-2017

Re: Controller can't detect the AP

HI..

 

1. Is this a new controller  or one which is already in use?

- Not new..this is already purchase and use since 2014. Suddently the error appear.

2. What is the model number of AP's present on this controller.

- How to get the model number of AP's?

 

Thanks

Aruba Employee
Posts: 152
Registered: ‎03-26-2013

Re: Controller can't detect the AP

Hi,

 

Please login in to controller's CLI via SSH & execute the following commands:

 

show version

show ap database

show ap image version

 

is the controller running on 6.3 versions since 2014 ?

Occasional Contributor I
Posts: 7
Registered: ‎03-19-2017

Re: Controller can't detect the AP

yes, the controller running since 2014

kindly please find the attachment.

 

thanks

Aruba Employee
Posts: 152
Registered: ‎03-26-2013

Re: Controller can't detect the AP

Hi ,

 

Please download the firmware from Aruba Support site & upgrade the controller in order to resolve this issue.

Occasional Contributor I
Posts: 7
Registered: ‎03-19-2017

Re: Controller can't detect the AP

Hi..

 

Ok noted.

I already registered. But need to wait for 3-5 days.

 

Thanks

Aruba Employee
Posts: 152
Registered: ‎03-26-2013

Re: Controller can't detect the AP

Hi,

 

Please pass on your email address.

 

I can send over the file for the 650 controller.

 

Please try upgrading via CLi as listed in the release notes.

Occasional Contributor I
Posts: 7
Registered: ‎03-19-2017

Re: Controller can't detect the AP

Hi..

Here is my email

bazli@xiddig.net

 

Thanks

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