Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Can't connect to SSID until AP rebooted

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  • 1.  Can't connect to SSID until AP rebooted

    Posted Nov 26, 2014 07:37 AM

    Hi

     

    I had a weird one at a client where we are broadcasting 3 different SSID's - throughout the whole environment we could connect to 2 of the SSID with no problem except the one.

     

    The SSID was broadcasting but no connection could be established with no clear error -- after rebooting the APs we could once again reconnect to the SSID.

    Could there be a logical explanation for this?



  • 2.  RE: Can't connect to SSID until AP rebooted

    EMPLOYEE
    Posted Nov 26, 2014 08:45 AM
    There is no logical reason for that.

    You should open a support case.


  • 3.  RE: Can't connect to SSID until AP rebooted

    Posted Nov 26, 2014 08:52 AM

    Thanks Collin -  I thought as much...
    Unfortunately the Controller has also been rebooted since then so no logs available...

    Just thought I'd pose the question anyway.



  • 4.  RE: Can't connect to SSID until AP rebooted

    EMPLOYEE
    Posted Nov 28, 2014 02:16 AM

    Hendrik

    There are a couple of known issues floating around that could manifest as this. What AOS version are you on and what topology (lms+bkup lms? rap? cap? bridge? tunnel?) do you have.

     

    If it happens again, collect the following to help narrow it down faster

     

    show ap remote debug mgmt-frames ap-name <>

    show ap tech-support ap-name <>

    logging level debugging user-debug <mac of affected client>

    show auth-tracebuf

    tar logs techsupport 

     

    regards

    -jeff

     



  • 5.  RE: Can't connect to SSID until AP rebooted

    Posted Dec 01, 2014 01:40 AM

    Hi - thanks for the advise - will be sure to run the comamnds if it occurs again, so far it hasn't been a problem again.

     

    We are running AOS 6.3.1.8 - All APs are CAP, with primary LMS set(no backup), all connections should be tunnel and controller is local with upstream master controller for vap-config and licensing.



  • 6.  RE: Can't connect to SSID until AP rebooted

    Posted Apr 17, 2015 05:58 AM

    I wonder what may have casued it.

     

    I also encountered this kind of issue.



  • 7.  RE: Can't connect to SSID until AP rebooted

    Posted Jun 15, 2017 03:56 PM

    I am having this issue right now, i'm on a 7205 controller running 325's.  Did you ever find a solution?  



  • 8.  RE: Can't connect to SSID until AP rebooted

    EMPLOYEE
    Posted Jun 15, 2017 04:17 PM
    How is your issue similar? This thread was opened two years ago.


  • 9.  RE: Can't connect to SSID until AP rebooted

    Posted Jun 20, 2017 03:53 AM

    Hi

    Very Old thread, but if memorty serves the issue was related to a bad controller - same issue wasn't seen again but other problems cropted up afterwards (firmware on controller made no diference) restoring backup config onto a replacement controller resolved the issue.



  • 10.  RE: Can't connect to SSID until AP rebooted

    Posted Nov 03, 2017 02:39 AM

    Hi guys,

     

    Similar to the problem that Hendrik experienced. Ssid problem started to live. I have problems using 3 ssid. But using 2 ssid working normally. Any comments on this topic?

     

    Thank you so much.