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Frequent Contributor I

Can't connect to SSID until AP rebooted

Hi

 

I had a weird one at a client where we are broadcasting 3 different SSID's - throughout the whole environment we could connect to 2 of the SSID with no problem except the one.

 

The SSID was broadcasting but no connection could be established with no clear error -- after rebooting the APs we could once again reconnect to the SSID.

Could there be a logical explanation for this?

Guru Elite

Re: Can't connect to SSID until AP rebooted

There is no logical reason for that.

You should open a support case.


Colin Joseph
Aruba Customer Engineering

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Frequent Contributor I

Re: Can't connect to SSID until AP rebooted

Thanks Collin -  I thought as much...
Unfortunately the Controller has also been rebooted since then so no logs available...

Just thought I'd pose the question anyway.

Moderator

Re: Can't connect to SSID until AP rebooted

Hendrik

There are a couple of known issues floating around that could manifest as this. What AOS version are you on and what topology (lms+bkup lms? rap? cap? bridge? tunnel?) do you have.

 

If it happens again, collect the following to help narrow it down faster

 

show ap remote debug mgmt-frames ap-name <>

show ap tech-support ap-name <>

logging level debugging user-debug <mac of affected client>

show auth-tracebuf

tar logs techsupport 

 

regards

-jeff

 

Frequent Contributor I

Re: Can't connect to SSID until AP rebooted

Hi - thanks for the advise - will be sure to run the comamnds if it occurs again, so far it hasn't been a problem again.

 

We are running AOS 6.3.1.8 - All APs are CAP, with primary LMS set(no backup), all connections should be tunnel and controller is local with upstream master controller for vap-config and licensing.

Occasional Contributor II

Re: Can't connect to SSID until AP rebooted

I wonder what may have casued it.

 

I also encountered this kind of issue.

New Contributor

Re: Can't connect to SSID until AP rebooted

I am having this issue right now, i'm on a 7205 controller running 325's.  Did you ever find a solution?  

Guru Elite

Re: Can't connect to SSID until AP rebooted

How is your issue similar? This thread was opened two years ago.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I

Re: Can't connect to SSID until AP rebooted

Hi

Very Old thread, but if memorty serves the issue was related to a bad controller - same issue wasn't seen again but other problems cropted up afterwards (firmware on controller made no diference) restoring backup config onto a replacement controller resolved the issue.

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