11-26-2014 04:37 AM
I had a weird one at a client where we are broadcasting 3 different SSID's - throughout the whole environment we could connect to 2 of the SSID with no problem except the one.
The SSID was broadcasting but no connection could be established with no clear error -- after rebooting the APs we could once again reconnect to the SSID.
Could there be a logical explanation for this?
11-26-2014 05:44 AM
You should open a support case.
Aruba Customer Engineering
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11-27-2014 11:16 PM
There are a couple of known issues floating around that could manifest as this. What AOS version are you on and what topology (lms+bkup lms? rap? cap? bridge? tunnel?) do you have.
If it happens again, collect the following to help narrow it down faster
show ap remote debug mgmt-frames ap-name <>
show ap tech-support ap-name <>
logging level debugging user-debug <mac of affected client>
tar logs techsupport
11-30-2014 10:39 PM
Hi - thanks for the advise - will be sure to run the comamnds if it occurs again, so far it hasn't been a problem again.
We are running AOS 220.127.116.11 - All APs are CAP, with primary LMS set(no backup), all connections should be tunnel and controller is local with upstream master controller for vap-config and licensing.