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Frequent Contributor I
Posts: 83
Registered: ‎10-27-2013

Can't connect to SSID until AP rebooted

Hi

 

I had a weird one at a client where we are broadcasting 3 different SSID's - throughout the whole environment we could connect to 2 of the SSID with no problem except the one.

 

The SSID was broadcasting but no connection could be established with no clear error -- after rebooting the APs we could once again reconnect to the SSID.

Could there be a logical explanation for this?

Guru Elite
Posts: 20,819
Registered: ‎03-29-2007

Re: Can't connect to SSID until AP rebooted

There is no logical reason for that.

You should open a support case.


Colin Joseph
Aruba Customer Engineering

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Frequent Contributor I
Posts: 83
Registered: ‎10-27-2013

Re: Can't connect to SSID until AP rebooted

Thanks Collin -  I thought as much...
Unfortunately the Controller has also been rebooted since then so no logs available...

Just thought I'd pose the question anyway.

Moderator
Posts: 321
Registered: ‎08-28-2009

Re: Can't connect to SSID until AP rebooted

Hendrik

There are a couple of known issues floating around that could manifest as this. What AOS version are you on and what topology (lms+bkup lms? rap? cap? bridge? tunnel?) do you have.

 

If it happens again, collect the following to help narrow it down faster

 

show ap remote debug mgmt-frames ap-name <>

show ap tech-support ap-name <>

logging level debugging user-debug <mac of affected client>

show auth-tracebuf

tar logs techsupport 

 

regards

-jeff

 

Frequent Contributor I
Posts: 83
Registered: ‎10-27-2013

Re: Can't connect to SSID until AP rebooted

Hi - thanks for the advise - will be sure to run the comamnds if it occurs again, so far it hasn't been a problem again.

 

We are running AOS 6.3.1.8 - All APs are CAP, with primary LMS set(no backup), all connections should be tunnel and controller is local with upstream master controller for vap-config and licensing.

Occasional Contributor II
Posts: 29
Registered: ‎08-06-2013

Re: Can't connect to SSID until AP rebooted

I wonder what may have casued it.

 

I also encountered this kind of issue.

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