Wireless Access

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dpi
Occasional Contributor II

Can't see client history if client is not connected at the time of search

Hi,

 

We used to be able to search (using the convenient search field in the top right corner) for users/clients by using MAC or IP and get historical info of associations, signal strength etc. It was available at any time even if the user was not connected at the time. After the latest upgrade to 7.4.7 we can see the users info only if they are connected to the wireless network at the time of the search. Is this normal behavior with the new version and is there another way to search for client historical data?

Regular Contributor I

Re: Can't see client history if client is not connected at the time of search

In the header of the search results, there's a link that says "Click here to perform a Full Search to expand the results." That will give you the pre-7.4 behavior. 

dpi
Occasional Contributor II

Re: Can't see client history if client is not connected at the time of search

Thank you. Good to have this feature back :)

Regular Contributor II

Re: Can't see client history if client is not connected at the time of search

Back from the dead?

 

Did this feature get removed again?  Running 7.6.2 and no longer see the "Full search" option. 

 

I know the client is connecting, but having a hard time catching them online, so not able to get any history or information about their connections.

Moderator

Re: Can't see client history if client is not connected at the time of search

You'll need to do the search for "Active+historical+all categories".  The search options were renamed recently.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Regular Contributor II

Re: Can't see client history if client is not connected at the time of search

Thanks Rob!  Up until your post I had never noticed the arrow next to the search icon!

Occasional Contributor II

Re: Can't see client history if client is not connected at the time of search

Hi,

 

How can I generate the client historical session with all the complete details on the association to include the bandwidth/channel/interface/radios being used during the association.

 

Jaded

Moderator

Re: Can't see client history if client is not connected at the time of search

If you're looking for a single particular client's history, your best approach would be to go to that client's detail page, create a custom list view that includes the columns you're interested in, and then export to CSV.

 

If you're looking for several clients, then you'd want to run a client session report, be sure to check the 'include details about every session'.  Keep in mind that client session reports tend to be large, so the trade off is that you'll want to do it for shorter periods of time (longer report durations require that you have the Historical Data Retention values and hard disk resources to accommodate the report request.  It's recommended that these reports be scheduled to run at non peak network usage so the database doesn't have to compete with regular operations (keep in mind not to have it run at the same time as nightly maintenance).  A typically recommendation is a weekly or monthly report offloaded to another server as CSV or PDF if you'd like to maintain a record for any reason.)


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Occasional Contributor II

Re: Can't see client history if client is not connected at the time of search

Hi Rob,

 

Thanks for replying and providing these valuable informations. I really appreciated it.

 

However, I would like to know if where could I find this option "include details about every session" to include in the client session report. Is it under the Client Session Tab? My Airwave is using version 8.0.7.

 

Your response is greatly appreciated.

 

Thanks,

 

Jaded

Moderator

Re: Can't see client history if client is not connected at the time of search

go to reports -> definitions -> add
type = client session
and then the include details shows as a checkbox toggle

Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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