Wireless Access

Hi!

I want to unignore an AP that is currently in the ignore list but when I mark it and click either unignore or delete the page just refreshes and on top of the page this message is displayed:

We are acctually at 98% of our maximum licenses but I can´t see why that would keep me from unignoring an AP. Anyone has an idea on how to successfully unignore this device?

Cheers,

Chris

Hi Christoffer,

This is currently identified as a defect on Airwave side and engineering is working on it. If the license count exceeds ( No of devices added in Airwave) the threshold mentioned in AMP Setup >> General page, we are getting this message and could not "Unignore" or "Delete" the device from Ignored devices list.

As a work around you can use the below commands from Airwave CLI to un ignore these devices,

To move all the devices from ignore list to New devices list, we can use the below command,

# dbc "update ap set state = 0 where state = 3;"

To move any specific devices from ignore list to New devices list, we can use the below command,

# dbc "update ap set state = 0 where lan_mac = '<device mac>'";

Note: Replace <device mac> with actual mac of the device. Below is an example,

# dbc "update ap set state = 0 where lan_mac = '9C:1C:12:CB:5E:78'";

Let me know if you have any queries.

Thank you,
Vishnu

Thank you for your detailed answer, worked like a charm!

Cheers,

Chris