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Frequent Contributor I
Posts: 177
Registered: ‎05-18-2011

Captive Portal - Auth server timeout

I try to authenticate throught the captive portal by using "LDAP server" setting. The captive portal come with the error message "Auth server timeout".

 

I have try the diagnostics tool to test "AAA Test Server" with multiple account it was successfully authenticate. But when come to authenticate by using captive portal come out with the error message "Auth server timeout".

 

Please advise

Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: Captive Portal - Auth server timeout

What are all the settings for that LDAP server?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 177
Registered: ‎05-18-2011

Re: Captive Portal - Auth server timeout

Hi, LDAP server is running Windows Active Directory. 

Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: Captive Portal - Auth server timeout

Again,

That are the settings for that LDAP server on the Aruba Controller.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 177
Registered: ‎05-18-2011

Re: Captive Portal - Auth server timeout

Hi,

 

LDAP IP address and is the Windows AD server IP address, because when i run diagnostice tool on Aruba controller it can authenticate successfully.

 

Port is 389

timeout is 30 second

 

all other setting is default setting.

Aruba Employee
Posts: 57
Registered: ‎07-24-2014

Re: Captive Portal - Auth server timeout

[ Edited ]
Hi,

Please check the output of " AAA query-user server-name user-name" and show AAA authentication-server server-name statistics
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