Wireless Access

Hello,

I've just configured 4 AP105's. We have some trouble with the Internal authentication of the Captive Portal.

When I am connected and filled in my password, I can use the wireless network. But after a couple of minutes, I guess

10 I have to authenticate myself again. I've configured the Inactivity timeout to 3600 secs and the reauth interval to 12 hours. But I still have to authenticate myself every couple of minutes. Does anyone experience the same problem?

Greetings

Hello cjoseph,

Thanks for your quick reply. About the printscreen you posted, is that an interface of a controller? We do not have a controller.

I only can connect to the AP105 and cannot find anything about security.

Greetz

I see, you are using Aruba Instant.  I apologize.

Thanks for your help so far..

See attachment for printscreen.

So when my device losses the connection, I have to reauthenticate again. But when I look to the settings, the reauth interval is 12 hours and the inactivity time out is one hour.

But when I'm idle for like 20 minutes I have to authenticate again.

Can you send me "show ap tech-support-dump" and client mac address?

The mac address is:  7c:c5:37:3e:ad:43

I think it only happens with ios devices....

Attachment(s)

techsupport.zip   23 KB 1 version

Can we also get output of "show clients debug"?

Hello,

I do not have that option. Can I do this also in CLI?

Dear customer(mafkees80),

   we are able to reproduce this issue based on your input. We will fix this issue soon and update you once the build is ready.

reg

KK

Thank you for the info! I will wait for an update

Greetings

Chris

Hello,

Is the update available now?

Greetz,

I'm experiencing the same thing on IAP-105's with ClearPass Guest, all on the latest versions of everything.  Was there ever a resolution to this problem?  Guests are being prompted to login again if inactive for less than 3 minutes.

I can't connect with putty or telnet to the AP? Do I have to connect to the console port?

Go to  Settings > Advanced > Terminal access to enable telnet access to the AP.