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Captive portal not showing in iOS 11 Beta 4 iPad

On iPad with Wi-Fi and iOS 11 Beta 4, user can connect to Wireless Guest network briefly and then it disappears from the Wi-Fi choices. The captive portal - captive.apple.com does not show up in Safari.

We use Aruba Networks for wireless guest set up.

Has Aruba tested iOS 11 Beta setup?

 

Thank you,

Tony

Guru Elite

Re: Captive portal not showing in iOS 11 Beta 4 iPad

Testing against beta software is a challenge because beta software changes all of the time and sometimes manufacturers fix their issues by the time production is released.  I am not sure that we have a policy to fix issues introduced by beta software...  You can try opening a TAC case to see what they say...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: Captive portal not showing in iOS 11 Beta 4 iPad

Thanks Colin, what's a TAC case?

 

How do I file one?

 

Tony

Guru Elite

Re: Captive portal not showing in iOS 11 Beta 4 iPad

It would be a support case.  

 

To be honest, Aruba typically waits until a software is GA before attempting to fix anything, because Apple could fix it.  You could certainly report it to Apple if you wanted to.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: Captive portal not showing in iOS 11 Beta 4 iPad

Hi Colin,

 

iOS 11 is in GM Seed now, prior to public release on 9/19.  Wi-fi connection still does not stay connected so captive.apple.com does not come up.

 

Have other enterprise businesses reported this issue?

 

Thank you,

Tony

Aruba Employee

Re: Captive portal not showing in iOS 11 Beta 4 iPad

Yes, have seen this behaviour for the general iOS11 release on 6.4.4.11 and 6.4.4.14. Will keep you posted.

New Contributor

Re: Captive portal not showing in iOS 11 Beta 4 iPad

Hi - Having exaclty the same issue. Since upgrading on ios11 our devices cannot connect to our office networks. It seems ot accept the credential then connects and disconnects in a loop. Hope we can get a resolution asap. Thanks

Guru Elite

Re: Captive portal not showing in iOS 11 Beta 4 iPad

Yes, others have been reporting this.  

 

Question(s):

- are you using a public certificate or a private certificate for captive portal?

- Can you just try typing an ip address or non-https web page to bring up the portal?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: Captive portal not showing in iOS 11 Beta 4 iPad

Not sure if it is public or private. It says the certifcate has expired in August, securelogin.arubanetworks.com issued by GeoTrust DV.

 

The wifi connection foes up and dwon very quickly so no time to actually even try to connect to any site. 

Guru Elite

Re: Captive portal not showing in iOS 11 Beta 4 iPad

esieens,

 

If you have a captive portal certificate that expired in August, you have bigger and more fundamental problems.  I would try replacing that with a public certificate.  Handheld and other manufacturers have become more intolerant of certificates that are untrusted or expired.

https://community.arubanetworks.com/t5/Controller-Based-WLANs/ArubaOS-Default-Certificate-Revocation-FAQ-Controllers/ta-p/275809



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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