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Occasional Contributor I

Cell Phone incompatibility - Aruba 3400

Hello,


In teh company I work, we use two ARUBA3400 Model on our branch. Recently some client has complain about the connectivity of their cell phones.

I've made some tests and I have noticed that there is just 2 cell phones presenting this problem. They don't recognize any SSID, while all others can access and connect at the same environment. We use portal connection, an WPA2/PSK and a MAC/PSK authentication to connect.

Our Aruba3400 are using the version 6.2.1.3.

The incompatibility are from two Samsung Galaxy Grand Duos and another one.

I want to know if the authentication problem may be because the software version or the cellphone, but I don't know how really test it.

 

I've looked some release notes to see if there is any issue related to this, but couldn't find anything.


Did anyone faced this problem?


 

Sorry for my bad english, learnt alone =)

Guru Elite

Re: Cell Phone incompatibility - Aruba 3400

If they are Samsung devices, please try turning off Band Steering in the Virtual AP profile.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I

Re: Cell Phone incompatibility - Aruba 3400

Want me to to this for every VAP?

Re: Cell Phone incompatibility - Aruba 3400

Collin

Its really bad that you have to give up the band steeering for  maybe a few Sansumg devices...

How odes it work with the ClientMatch? for these deiveces???

 

Cheres

Carlos

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Product Manager - Aruba Networks
Alternetworks Corp
Guru Elite

Re: Cell Phone incompatibility - Aruba 3400

The question is whether Samsung devices are affected by band steering or not. In the past we had this issue, so it is worth seeing if that is the cause. Current Samsung's should not have this issue. Older Samsung's maybe.

Client match uses a different mechanism.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Re: Cell Phone incompatibility - Aruba 3400

Have you guys observed anything similar with clientmatch?

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp

Re: Cell Phone incompatibility - Aruba 3400

i actually had to do that in a client which his CEO were using a sansumg galaxy... after disabling it, it stopped bothering... but still... it was bad that i had to turn off that feature... just for one Device in this case!

 

Cheers

Carlos

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
Occasional Contributor I

Re: Cell Phone incompatibility - Aruba 3400

Do you think that a firmware update to 6.3.x.x should solve it? Or it may be a incompatibility with certain devices? I will test disabling the Band Steering.

Guru Elite

Re: Cell Phone incompatibility - Aruba 3400

You could either disable band steering or do not make it "Force".  Let us change that setting first and then we can determine if we need to upgrade based on your other needs.  



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite

Re: Cell Phone incompatibility - Aruba 3400


NightShade1 wrote:

i actually had to do that in a client which his CEO were using a sansumg galaxy... after disabling it, it stopped bothering... but still... it was bad that i had to turn off that feature... just for one Device in this case!

 

Cheers

Carlos


Carlos, depending on how you are deployed and the power and spacing of your access points, there is no need to use "Force" on Band Steering to achieve good results.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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