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Frequent Contributor I

Changing device names; sometimes can, sometimes can't.

notgonna.png

 

 

Not sure what the pattern is, but I sometimes can do this, sometimes can't: search for client, click on client detail, to change info; for example, device name. But all of the fields seem grayed out--not letting changes be made.

 

Doesn't seem to matter if the device is connected either, which was my first guess. 

Aruba Employee

Re: Changing device names; sometimes can, sometimes can't.

What firmware version are you running?


Charlie Clemmer
Aruba Customer Engineering
Frequent Contributor I

Re: Changing device names; sometimes can, sometimes can't.

Firmware for...?

 

This is Airwave 8.2.4.1, on a 7220 running 6.5.4.2_61807

Aruba Employee

Re: Changing device names; sometimes can, sometimes can't.

Exactly what I needed. It wasn't clear to me that you were trying to change the name via Airwave rather than through the controller UI.

 

What are the steps you're going through when trying to change the name? 


Charlie Clemmer
Aruba Customer Engineering
Frequent Contributor I

Re: Changing device names; sometimes can, sometimes can't.

Clients/Overview / select client I want to change / 

 

this opens the Diagnostics page

 

then I click on Client Detail / Show Additional Properties:

 

(view in My Videos)

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