01-04-2017 12:14 AM
I installed the engine on a new VM yesterday and connectivity to Airwave is working fine but I'm unable to get any new synthetic transactions to work the main error message I get is below, I've gone through the doc a number of times to make sure I'm creating the transactions correctly and I am.
Failed: Failed to establish gre & websocket connection with syntheticAP
The other issue is that when I go to a transaction to find out why its failed and download the logs the logs file is empty.
I know this is a beta of the whole Clarity technology but it would be good to be able to at least see a synthetic transaction complete without an error.
If anyone can help with this it would be much appreciated?
Solved! Go to Solution.
01-04-2017 08:11 AM
Your best bet would be to open a TAC case, but what AP model, what controller model, what AOS version, and I'm assuming AMP 8.2.3? Does your AMP have admin rights to the controller that it's monitoring/managing?
Sr. Techical Marketing Engineer
01-17-2017 01:33 AM
Questions regarding this topic:
- where can I download the Clarity Engine OVA file?
- must the Clarity Engine ruinning in same network, or can it run on a hosted server as well reachable on a public WAN IP?