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Super Contributor I

Clarity not working

Hi guys,

 

When I click on the Clarity tab in the AirWave server the following appears:

clarity.PNG

Why do the three first points appear as NA/blank? In my Instant I have enabled all the four options in the Services > Clarity tab.

 

Regards,

Julián

Re: Clarity not working

Is this for an instant or Aruba controller?

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Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Super Contributor I

Re: Clarity not working

Hi Víctor,

 

It is for Instant.

 

Regards,

Julián

Super Contributor I

Re: Clarity not working

Hi Victor and guys,

 

Any idea for this issue? I will appreciate any input.

 

Regards,

Julián

Aruba Employee

Re: Clarity not working

What is the version of IAP and Airwave? Opening a TAC case would also be helpful for further debug.

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Super Contributor I

Re: Clarity not working

Hi Vishnu,

 

AirWave is 8.2.3.1 and Instant is 6.5.2.1. I have already submitted a case to TAC.

 

Regards,

Julián

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