Hi,
I am looking for additional troubleshooting steps to try and identifiy why clients on what appears to be random basis are not getting redirected to an internal website after a successful captive portal authentication. The client is approved in CPPM but is not acctualy provided access to the network.
The scenario is:
guest Aceess is sponsored
The sponsor approves access
the CPPM shows access is approved
The client web page refreshes and the client clicks the button to move forward
The client should then be redirected to an internal company web page (more than 90 percent of the time this works)
- sometimes the client will not be redirected, and the client receives "the network you are trying to use may require a logon"
This happens from time to time on random IOS, Android, Mac OS and Windows machines.
I have checked the cretificates, they are in good order.
Can someone provide possible next steps?