Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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ClearPass access tracker

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  • 1.  ClearPass access tracker

    Posted Aug 16, 2016 03:17 AM

    Hello,

    I am not able to see access tracker logs in Publisher from the other cluster nodes.

    I received an message: 'Waiting to complete current operation...'  and
    after a while an error message: 'Database connection failure: Host may be disconnected; please retry.'  when I am trying to check it.

    Of course the servers are running and I can check access tracker logs locally on every server.

    Does anyone have the same issue? I am running ClearPass Policy Manager 6.6.0.81015

     



  • 2.  RE: ClearPass access tracker

    Posted Aug 16, 2016 05:17 AM

    Do you have a firewall in between your publisher and subscriber nodes?

    Specific ports are required to open the logs on the other nodes in the cluster.



  • 3.  RE: ClearPass access tracker

    Posted Aug 16, 2016 08:33 AM

    It looks like there is. I have to confirm it with network team.

    Could you tell me if I should open firewall for mgmt or data interface?



  • 4.  RE: ClearPass access tracker

    Posted Aug 16, 2016 08:38 AM

    I would imagine it would be the mgmt interface but you can check by connecting to the CLI of the ClearPass appliance and running "network ip list".



  • 5.  RE: ClearPass access tracker

    Posted Sep 28, 2016 10:42 AM

    We have the same issue with the error "Database connection failure: Host may be disconnected; please retry" this connection does go through the firewall.  It has happened once we upgraded tothe 6.6.2 patch.



  • 6.  RE: ClearPass access tracker

    EMPLOYEE
    Posted Sep 28, 2016 10:50 AM
    @browneyed_wifi wrote:

    We have the same issue with the error "Database connection failure: Host may be disconnected; please retry" this connection does go through the firewall.  It has happened once we upgraded tothe 6.6.2 patch.

    Have you opened a TAC ticket so that they can take a closer look?