Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Client disconnect issue

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  • 1.  Client disconnect issue

    Posted Feb 18, 2015 04:53 AM

    Hi all,

    I am trying to disconnect a client fro Controller GUI, but the client is not disconnecting.

    I dont want to blacklist the client only disconnect.

    Please tell me how can i do this....

    blacklist.jpg



  • 2.  RE: Client disconnect issue

    EMPLOYEE
    Posted Feb 18, 2015 06:31 AM

    You might be disconnecting him, but he might just be reassociating right back to the network.

     

    Click on the debug button and then click on disconnect button.  Then go back to the debug button to see what is happening.



  • 3.  RE: Client disconnect issue

    Posted Feb 18, 2015 07:23 AM

    Hi colin,

    You are right, the client is simply reassociating within milisec and not by user, device only sending the reassociation request.

    How can I completely disconnect a user and force to reconnect.



  • 4.  RE: Client disconnect issue

    Posted Feb 18, 2015 07:50 AM

    Hi.

     

    If you want to stop that Client to connect a specific SSID, create a "User Rule" by matching that Client MAC address and map a role where you can deny that client .Map the User Rule to the AAA profile.

     

    For your ref:

    To create a User Rule :

     

    UR1.JPG

     

    To map the user rule to a AAA profile :

    UR2.JPG

     

    Hope you got help on this.

     

    Please feel free for any further help on this.



  • 5.  RE: Client disconnect issue

    EMPLOYEE
    Posted Feb 18, 2015 08:02 AM

    @Rana wrote:

    Hi colin,

    You are right, the client is simply reassociating within milisec and not by user, device only sending the reassociation request.

    How can I completely disconnect a user and force to reconnect.


    Rana,

     

    The device will always try to reconnect, as long as the wireless network is configured in the client's supplicant.  Disconnecting will force the client to reconnect, or reauthenticate on Captive Portal networks.  If it is a open network, a preshared key network or a 802.1x network,, the client will reconnect silently.  If it is captive portal, and you click on disconnect, the user will have to reauthenticate.



  • 6.  RE: Client disconnect issue

    Posted Feb 18, 2015 08:38 AM
    That means except captive portal No use of the disconnect button.

    So at what stage the client will get disconnect Pre-auth / Post-auth Or in
    both.


  • 7.  RE: Client disconnect issue

    EMPLOYEE
    Posted Feb 18, 2015 08:41 AM
    The client IS disconnected, just not permanently. You would have to blacklist the client to remove them from the system permanently. If the user of the device forgets the network, it will not try to reconnect.

    What are you trying to do?


  • 8.  RE: Client disconnect issue

    Posted Feb 18, 2015 08:51 AM
    Blacklisting part I know. I am just trying to find out the use of
    Disconnect option.


  • 9.  RE: Client disconnect issue

    EMPLOYEE
    Posted Feb 18, 2015 10:02 AM
    Rana,

    If a user logs in using Captive Portal, it will force that user to login immediately to continue. That is the mist common use for this.


  • 10.  RE: Client disconnect issue

    Posted Feb 18, 2015 11:07 AM
    Thanks Colin,
    Now the things become clear


  • 11.  RE: Client disconnect issue

    Posted Feb 18, 2015 06:34 AM

    Hi Friend,

     

    How can you say it is disconnected or not ? are you able to see the same client information in  user-table ?

     

    Please feel free for any further help on this.