Wireless Access

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Occasional Contributor I
Posts: 5
Registered: ‎05-06-2016

Client trying to approve guest wifi access, but it is redirecting to operator login page

One of my Clients trying to approve guest wifi access, but  when he clicks to approve, it is redirecting to operator login page.

It has to be either approved or rejected usually.

Guru Elite
Posts: 8,338
Registered: ‎09-08-2010

Re: Client trying to approve guest wifi access, but it is redirecting to operator login page

Check to make sure the sponsor login option wasn't enabled in the
self-registration sponsor settings.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I
Posts: 5
Registered: ‎05-06-2016

Re: Client trying to approve guest wifi access, but it is redirecting to operator login page

Can you please brief on this?
Where can I find the settings.

This is the first time I'm working on this and I absolutely have no idea how it works.

When client clicks on approve page, it is redirecting to operator page.

Do I have something to do on firewall?

What is the cause of the issue?
Which team can handle it?

Occasional Contributor I
Posts: 5
Registered: ‎05-06-2016

Re: Client trying to approve guest wifi access, but it is redirecting to operator login page

Can you share any screenshot of the self-registration sponsor settings and sponsor login option.

Guru Elite
Posts: 8,338
Registered: ‎09-08-2010

Re: Client trying to approve guest wifi access, but it is redirecting to operator login page

The setting is in ClearPass Guest. Navigate to Configuration > Pages > Self-Registration, locate the self-registration form, click it and select Edit.

 

Now go to the Sponsor Confirmation link and look for "Require sponsors to provide credentials prior to sponsoring"


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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