Wireless Access

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New Contributor
Posts: 1
Registered: ‎11-28-2016

Connection problems with android devices on my workplace's aruba APs

I have a nexus 6p and a new ZTE Axon 7 enhanced, both of which are having the same issue (some of my co-workers on various android devices are having the same issue), and I was wondering if anyone has a known fix for this. I have the network team's ear, and can get information if needed. 

 

The problem is as follows:

 

My android phone can connect without issues, and can load webpages and do other light tasks like sending and receiving hangouts messages without issues, but as soon as I try to do anything demanding such as run a speed test or watch/download a  youtube video, the connection hits 0 bars and disconnects. it then instantly reconnects, and tries again. this cycle will continue indefinitely. 

 

It's worth pointing out that for that split second, data transfer DOES happen, it just instantly drops my phone. 

 

I hope you guys can help out, thanks in advance!

Guru Elite
Posts: 21,037
Registered: ‎03-29-2007

Re: Connection problems with android devices on my workplace's aruba APs

We will probably need more details. Is encryption in use on that wireless network?


Colin Joseph
Aruba Customer Engineering

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