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Regular Contributor II

Controller login page - can't login, "session timed out"

 

I'm trying to install a 620 controller, running 5.0.3.3.....actually, my manager is trying to do this remotely.

 

I am able to SSH into the controller, but am not able to login to the GUI.  When I enter the credentials, I get the "Authentication Complete" message, then it returns to the login page with a "Session timed out" message.

 

I've already tried rebooting, but still getting the same results. 

 

What are my next steps for troubleshooting or getting this to work?  Site is 90 miles away...not really looking to do a road trip today ;)

 

 

 

 

Re: Controller login page - can't login, "session timed out"

Have you tried with another browser or something?

If that doesnt work... i would think its a bug... nad i would check the release notes....

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Product Manager - Aruba Networks
Alternetworks Corp

Re: Controller login page - can't login, "session timed out"

check to make sure port 4343 is allowed through between you and the controller.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACCX #817, ACMP, ACMX #294

Re: Controller login page - can't login, "session timed out"

Id otn think thats the issue beacuse he gets the prompt.. he get to put the credentials.... if that port was closed then he wouldnt be able to get in, not even to put the password and login name

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Product Manager - Aruba Networks
Alternetworks Corp
Regular Contributor II

Re: Controller login page - can't login, "session timed out"

Have tried on multiple browsers and 3 different computers.  Have typed as slow as possible to make sure I'm not fat-fingering the password.  Can get in via SSH, but not web interface.

 

Would hope it's not a bug.  I've deployed 180 controllers using the same AOS, template, and method.  First time I've ever seen this issue.

Re: Controller login page - can't login, "session timed out"

Well thats really weird... then is not a bug...

Do you know if this happen internally? i mean if they can access to it throgh an internal interface not the public interface.

 

Just to make sure, can you try checking the user time out?

show aaa timers

 

and i dont know try to change it to a bigger value... like 600sec to see if it works? the default is 300secs...

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Product Manager - Aruba Networks
Alternetworks Corp
Regular Contributor II

Re: Controller login page - can't login, "session timed out"

(PC8275-620) #show aaa timers

User idle timeout = 300 seconds
Auth Server dead time = 10 minutes
Logon user lifetime = 5 minutes


I changed it to 600 seconds, but still the same issue.

 

If I'm logged in via SSH, are there any commands I use to see what is going with the GUI authentication?

 

This is a new office, just turned up today.  I have other controllers I can configure and send out, but honestly nothing in my configuration process is going to change.

 

I'm okay if this just happens to be an issue with this controller, but if it is some other deeper issue, shipping a replacement isn't going to solve anything.

 

One other issue that concerns me is the user is reporting that "aruba-ap" is showing up in the available networks.  Our default profile is to have all APs come up as in air monitor mode until they are provisioned.

 

Regular Contributor II

Re: Controller login page - can't login, "session timed out"

???  Call it magic?  Out of nowhere, It just started working.

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