Wireless Access

Occasional Contributor I

Controller not Seeing AP's

I know there are many other threads like this, but I have not found one that has helped me yet. Any assistance would be much appreaciated.


We recently purchased a 7200 Aruba Controller and Access Points. I have so far been unable to get the controller to see the AP’s.


Controller OS 6.4.3


I have attempted to put the AP’s in the same broadcast domain at one point during testing. I also have configured dhcp with options 43 and 60. I also have a dns record for Aruba-Master. Currently the dhcp and dns entry point to my loopback address on the controller. Originally I did not have a loopback, and I am not sure if I needed one, but when I was having issues I found a document that referenced it, so I gave it a shot.


Aruba-Master is resolving properly to the controller on my network. 
I then connected to the console port on an AP and it seems that it is finding the controller: 
APBoot (build 56756)
Built: 2016-10-05 at 10:14:25

Model: AP-30x
DRAM:  512 MiB
Flash: Detected MX25R3235F: total 4 MiB
NAND:  128 MiB
PCIE0 link up
      dev fn venID devID class  rev    MBAR0    MBAR1    MBAR2    MBAR3
      00  00  168c  0040 00002   00 00000004 00000000 00000000 00000000
Power: 802.3af POE
Net:   eth0
Radio: qca9990#0, ipq4029#1
Reset: cold
FIPS:  passed

Hit <Enter> to stop autoboot:  0
Checking image @ 0x0
Invalid image format version: 0x0
Checking image @ 0x2000000
Copying image from 0x84000000

Image is signed; verifying checksum... passed
SHA2 Signature available
Signer Cert OK
Policy Cert OK
RSA signature verified using SHA2.
Uncompressing Kernel Image ... OK
[    0.000000]
[    0.000000] Aruba Networks
[    0.000000] ArubaOS Version (build 56234 / label #56234)
[    0.000000] Built by p4build@lesbos on 2016-08-25 at 00:27:50 PDT (gcc version 4.6.3)
[    0.000000]
[    0.000000] CPU: ARMv7 Processor [410fc075] revision 5 (ARMv7), cr=10c5387d
[    0.024247] SMP: Total of 4 processors activated (384.00 BogoMIPS).
[    0.054686] i2c-gpio driver registered
[    5.459568] 3 ofpart partitions found on MTD device 7980000.qcom,nand
[    5.524218] Creating 3 MTD partitions on "7980000.qcom,nand":
[    5.592972] 0x000000000000-0x000002000000 : "aos0"
[    5.691714] 0x000002000000-0x000004000000 : "aos1"
[    5.777922] 0x000004000000-0x000008000000 : "ubifs"
[    5.919930] m25p80 spi0.0: found mx25r3235f, expected n25q128a11
[    6.063401] Found AT97SC3203 on i2c_1.8
[    6.102360] Key type dns_resolver registered
[    6.147907] Registering SWP/SWPB emulation handler
[    7.896551]
Starting Kernel SHA1 KAT ...
[    7.931021] Completed Kernel SHA1 KAT
[    7.977906] Starting Kernel HMAC-SHA1 KAT ...
[    8.028021] Starting Kernel DES KAT ...[    8.073773] Completed Kernel DES KAT
[    8.117502] Starting Kernel AES KAT ...
[    8.161279] Completed Kernel AES KAT
[    8.161279]
[    8.224804] Starting Kernel AESGCM KAT ...
[    8.271625] Completed Kernel AESGCM KAT
[    8.320867] Completed Kernel HMAC-SHA1 KAT
AP-type has_ble_support: ONBOARD.
Domain Name: arubanetworks.com
No panic info available
Writing /dev/ttyMSM1 into /tmp/ble_port
Enabling ble_daemon via nanny
[   14.460685] edma module_init
[   15.132203] drvlog_mod: module license 'Proprietary' taints kernel.
[   15.194801] Disabling lock debugging due to kernel taint
Starting watchdog process...
Getting an IP address...
[   19.506785] bond0: GMAC Link is up with phy_speed=1000
Running ADP...Done. Master is
AP rebooted caused by cold HW reset(power loss)
shutting down watchdog process (nanny will restart it)...

       <<<<<       Welcome to the Access Point     >>>>>

~ # ping
PING ( 56 data bytes
64 bytes from icmp_seq=0 ttl=63 time=0.8 ms
64 bytes from icmp_seq=1 ttl=63 time=0.4 ms
64 bytes from icmp_seq=2 ttl=63 time=0.4 ms
64 bytes from icmp_seq=3 ttl=63 time=0.4 ms
--- ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 0.4/0.5/0.8 ms
The AP appears to be looking at the correct address for the master ( You can see at the bottom I was able to ping my controller without issue. I can also ping the AP from the controller. However there still are not any AP's available to provision.
Currently I have disabled control plane security. I have verified I have licenses available. I will attach pictures showing some of the config. I am not sure what I am missing in order to get these two to talk to each other. Both the controller and ap are plugged into cisco switches. I am not sure if something there could be getting in the way, but since they can see each other on the network I assumed I was good. The controller is connected through a trunked port channel with all of the vlans allowed that we plan on using. I have tried various configs with the ap, but currently it is set as an access port.
I am not sure what the next step would be to seeing where my problem might be.
Thanks in advance for any assistance.
Guru Elite

Re: Controller not Seeing AP's

I would type "show log system 50" on the commandline to see if there is a problem.  At minimum, the controller should be able to see APs in the same VLAN.

Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
Occasional Contributor I

Re: Controller not Seeing AP's

Thanks for the quick response. I am definitely getting some errors. 


May 23 09:29:05 :305059: <WARN> |stm| Version (null) is not compatible with AP 34:fc:b9:ca:a5:70 with type AP-UNKNOWN, mac 34:fc:b9:ca:a5:70
May 23 09:29:05 :399803: <ERRS> |stm| An internal system error has occurred at file sapm_ap_mgmt.c function sapm_get_img_build_version_str lin e 10238 error stat /mswitch/sap/ipq40xx.ari failed: No such file or directory.


It looks like this keeps showing up. Is there a problem with the AP I am using?



Guru Elite

Re: Controller not Seeing AP's

The minimum version for the 305 access point is according to the ap-305 datasheet.
Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
Occasional Contributor I

Re: Controller not Seeing AP's

Great info. I will update and post back if this solves the issue.


Thank you.

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