Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Did my AP license expire on my controller? I can't tell

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  • 1.  Did my AP license expire on my controller? I can't tell

    Posted Sep 05, 2015 02:56 PM

    My Aruba 2400 wireless controller is not enabling my access point. It was working before but now it is shown in a down status. Not sure if its a license expiration problem but I see I still have a limit of 48.

     

    (Aruba2400) #show license

    License Table
    -------------
    Key Installed Expires Flags Service Type
    --- --------- ------- ----- ------------
    xxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxxx 2005-09-11 Expired A Wireless Intrusion Protection
    12:22:49[1]
    xxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxxx 2005-12-22 Never E Policy Enforcement Firewall
    03:07:42
    xxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxxx 2005-09-11 Expired A External Services Interface
    12:22:49[1]
    xxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxxx 2005-09-11 Expired A VPN Server
    12:22:49[1]

     

    (Aruba2400) #show license limits

    License Limits
    --------------
    Limit Value
    ----- -----
    48 Access Points
    48 Remote Access Points
    0 Ortronics Access Points
    0 120abg Upgrade
    0 121abg Upgrade
    0 124abg Upgrade
    0 125abg Upgrade
    0 Application-Acceleration Remote APs
    16777215 bSec Module
    16777215 Service provider AP



  • 2.  RE: Did my AP license expire on my controller? I can't tell

    EMPLOYEE
    Posted Sep 05, 2015 02:57 PM

    Try show license verbose"

     

    I mean, type "show keys"

     

     

     

     



  • 3.  RE: Did my AP license expire on my controller? I can't tell

    Posted Sep 05, 2015 06:09 PM

    Here it is

    (Aruba2400) #show keys

    Licensed Features
    -----------------
    Feature Status
    ------- ------
    Access Points 48
    Remote Access Points 48
    Ortronics Access Points 0
    Outdoor Mesh Access Points 48
    Indoor Mesh Access Points 48
    120abg Upgrade 0
    121abg Upgrade 0
    124abg Upgrade 0
    125abg Upgrade 0
    Application-Acceleration Remote APs 0
    Wireless Intrusion Protection DISABLED
    Policy Enforcement Firewall ENABLED
    Remote APs ENABLED
    External Services Interface ENABLED
    Client Integrity Module ENABLED
    VPN Server ENABLED
    xSec Module DISABLED
    MMC AP DISABLED
    Netgear AP DISABLED
    Voice Services Module DISABLED
    Ortronics AP DISABLED
    Mesh Point APs ENABLED
    AP Developers Module DISABLED
    Internal Test Functions DISABLED
    Application Acceleration DISABLED
    Policy Enforcement Firewall for VPN users ENABLED
    Content Security DISABLED
    bSec Module DISABLED



  • 4.  RE: Did my AP license expire on my controller? I can't tell

    EMPLOYEE
    Posted Sep 05, 2015 06:11 PM

    If you type "show ap database", it will tell you why your APs are disabled.  48 APs should be able to connect.  What version of code is this?  Is this a  2400 controller?

     



  • 5.  RE: Did my AP license expire on my controller? I can't tell

    Posted Sep 05, 2015 06:26 PM

    (Aruba2400) #show ap database

    AP Database
    -----------
    Name Group AP Type IP Address Status Flags Switch IP
    ---- ----- ------- ---------- ------ ----- ---------
    00:1a:1e:c5:22:48 APGROUP1 61 10.10.10.80 Down 10.10.10.65

    Flags: U = Unprovisioned; N = Duplicate name; G = No such group; L = Unlicensed
    I = Inactive; H = Using 802.11n license
    X = Maintenance Mode; P = PPPoE AP; B = Built-in AP
    R = Remote AP; R- = Remote AP requires Auth; C = Cellular RAP; c = CERT-based RAP
    M = Mesh node; Y = Mesh Recovery

    Total APs:1

     

    (Aruba2400) #show ver
    Aruba Operating System Software.
    ArubaOS (MODEL: Aruba2400-US), Version 5.0.3.3



  • 6.  RE: Did my AP license expire on my controller? I can't tell

    EMPLOYEE
    Posted Sep 05, 2015 06:28 PM
    Is the access point pingable? Type "show log system 50" to see if you can get any clues.


  • 7.  RE: Did my AP license expire on my controller? I can't tell

    Posted Sep 05, 2015 06:51 PM

    I can't ping it. I also see the IP address is in the wrong subnet and need to be changed. Is there a way to reset the AP or change the IP address.



  • 8.  RE: Did my AP license expire on my controller? I can't tell

    Posted Sep 05, 2015 06:52 PM

    Forgot to add logs

    (Aruba2400) #show log system 50

    Sep 5 01:45:57 :315382: <CRIT> |fpapps| Reboot Cause: Power Failure.
    Sep 5 01:46:01 KERNEL: klogd started: BusyBox v0.60.4 (2011.04.21-19:27+0000)
    Sep 5 01:46:01 KERNEL:
    Sep 5 01:46:01 KERNEL: Aruba Networks Model A24xx
    Sep 5 01:46:02 KERNEL: ArubaOS Version 5.0.3.3 (build 28008 / label #28008)
    Sep 5 01:46:02 KERNEL: Built by p4build@cyprus on 2011-04-21 at 12:32:15 PDT (gcc version 3.4.1)
    Sep 5 01:46:02 KERNEL: Copyright (c) 2002-2011, Aruba Networks, Inc.
    Sep 5 01:46:02 KERNEL: i2c-dev.o: Registered 'System I2C Interface' as minor 0
    Sep 5 01:46:02 KERNEL: VFS: Disk change detected on device ide0(3,3)
    Sep 5 01:47:21 :313256: <WARN> |fpapps| Route resolve returned an Error
    Sep 5 01:47:23 :306510: <WARN> |publisher| Dropping message from 8214 for service 'aaa-idle-user-timeout (service not found)'
    Sep 5 01:47:38 :325022: <ERRS> |authmgr| Bogus VLAN ID:4095 received.
    Sep 5 01:47:50 :304001: <ERRS> |stm| Unexpected stm (Station managment) runtime error at data_path_handler, 649, data_path_handler: recv - Network is down



  • 9.  RE: Did my AP license expire on my controller? I can't tell

    EMPLOYEE
    Posted Sep 05, 2015 06:59 PM

    Did this controller/AP combination ever work?

    If not, resetting the access point requires a cable that we do not sell anymore, or the Telnet SOE method over here:  http://community.arubanetworks.com/t5/Controller-Based-WLANs/How-do-I-SOE-into-a-switch-using-SSH/ta-p/180852

     

    This is not simple..  You basically setup the SOE (terminal session) on the controler using the instructions, first, then plug the access point into the port specified in the command (2/0) to see if the access point is booting up and what ip address it is getting, etc.  You can stop the access point by pressing enter repeatedly until you see apboot>

     

    When you see apboot, type "erase flash" and then type "save".  If it takes, you should be able to plug the access point in the same VLAN as the controller and it should discover it.  There are so many ways this could go wrong, or your access point could be fried, so look forward to being patient.



  • 10.  RE: Did my AP license expire on my controller? I can't tell

    Posted Sep 05, 2015 07:25 PM

    Making progress. That "erase flash: command is not in there either is the flash erase. 

     

    apboot> help
    boot - run bootcmd or boot AP image or elf file or from flash
    cd - cfg register display
    cw - cfg register write
    dis - disassemble instructions
    dhcp - invoke DHCP client to obtain IP/boot params
    eloop - loopback received ethernet frames
    flash - FLASH sub-system
    go - start application at address 'addr'
    help - print online help
    mc - memory copy
    md - memory display
    mii - MII sub-system
    mtest - simple RAM test
    netstat - net statistics
    mw - memory write
    ping - ping net host
    printenv - env display
    purgeenv - purge env
    regs - display various regs
    reset - reset processor
    run - run commands in an environment variable
    saveenv - save environment variables to persistent storage
    setenv - set variable in env
    tcpdump - dump received packets
    tcpsend - send TCP packet
    tftpboot - boot via tftp
    tlb - dump TLB
    trace - dump trace buffer
    version - print monitor version
    wdog - stop refreshing watchdog timer
    apboot> flash ?
    Usage: flash write start ((end addr) | [[host:]file])
    flash erase start end



  • 11.  RE: Did my AP license expire on my controller? I can't tell

    EMPLOYEE
    Posted Sep 05, 2015 07:31 PM

    Sorry.  Try "purgeenv" then "save".

     

    After that, type "dhcp" to see if it get an ip address from the local network...(the port on the controller that the AP is connected to, needs to be on a network with dhcp).  If it get an ip address, type "boot"

     

     



  • 12.  RE: Did my AP license expire on my controller? I can't tell

    Posted Sep 05, 2015 10:24 PM

    I got it working. My DHCP wasn't working. Once I got it working my AP received an IP and I was able to provision it on the controller. Thanks for all your help!