06-23-2016 11:21 PM
Oooh Man we are having a wierd issue and i hope someone could shed some lite on it,
We are using 7240 controllers with code 126.96.36.199 (early deployment) and APs 105,225 and 325. the reason we are running early deployment is to support ap 325. in one of our high density area we got many complaints from IPhone users (all version from IOS 9.3 and below)..they connect to our wireless ssid after 5 or 6 retries ( shut off the device) and if they wanted to roam they get disconnect ed . i have noticed that the users who are not connected , are sitting around an AP 325..and no one is able to connect to it although coverage is excellent...when i rebooted the ap people started to connect. it felt like this AP325 was in a hanged state.
Now my question is :
1- Why the AP325 is in a hanged state, will not work till you boot it?
2- Why does an iphone device takes a long time to connect?
3-Why an iphone disconnects when it roams, althougth the coverage is excellent (-65dbm) anywhere you roam?
We have done the best fine tuning in that area, even we have created seperate ssids per radio to accomodate old devices ( ssid for 5ghz, and ssid for 2.4ghz)....the problem mainly comes during peak hours
we have 1500 users at a time and we have 83 APs (AP325) in that area.
Please share your input/recommendations or your experience .
Solved! Go to Solution.
06-24-2016 03:07 AM
Aruba Customer Engineering
Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base
06-24-2016 08:38 AM