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Contributor II

Different types of IPhones can not connect

Hi All,

 

        Oooh Man we are having a wierd issue and i hope someone could shed some lite on it,

We are using 7240 controllers with code 6.4.4.4 (early deployment) and APs 105,225 and 325. the reason we are running early deployment is to support ap 325. in one of our high density area we got many complaints from IPhone users (all version from IOS 9.3 and below)..they connect to our wireless ssid after 5 or 6 retries ( shut off the device) and if they wanted to roam they get disconnect ed . i have noticed that  the users who are not connected , are sitting around an AP 325..and no one is able to connect to it although coverage is excellent...when i rebooted the ap people started to connect. it felt like this AP325 was in a hanged state.

       Now my question is :

1- Why the AP325 is in a hanged state, will not work till you boot it?

2- Why does an iphone device takes a long time to connect?

3-Why an iphone disconnects when it roams, althougth the coverage is excellent (-65dbm) anywhere you roam?

We have done the best fine tuning in that area, even we have created seperate ssids per radio to accomodate old devices ( ssid for 5ghz, and ssid for 2.4ghz)....the problem mainly comes during peak hours

we have 1500 users at a time and we have 83 APs (AP325) in that area.

 

Please share your input/recommendations or your experience .

 

Thanks,

 

farah

Guru Elite

Re: Different types of IPhones can not connect

I would first upgrade to 6.4.4.8 (which is now GA) first. It is possible that you are running into an issue that is already fixed.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II

Re: Different types of IPhones can not connect

Hi collins,

 

                 Will do and let you know.

 

Thanks

 

Contributor II

Re: Different types of IPhones can not connect

Hi collins,

 

                 Is the AP325 hanging becuse of a bug on the current code (6.4.4.4)?

i need to know before the upgrade.

 

Thanks,

Guru Elite

Re: Different types of IPhones can not connect

I don't know
You should open a TAC case to determine that. I do know that 6.4.4.8 is GA code, though


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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