Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Discrepancy in the client count seen in GUI versus CLI

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  • 1.  Discrepancy in the client count seen in GUI versus CLI

    Posted Feb 01, 2017 06:59 AM

    Hi All, 

     

    When ever I see the client count from the controller GUI: Dashboard --> Clients and the controller CLI: show user-table, there is always a difference.

     

    Generally on GUI when it shows as 90 users, on CLI I see only 68 users. 

    Why is there such a significant difference when observed via these two interfaces?

     



  • 2.  RE: Discrepancy in the client count seen in GUI versus CLI

    Posted Feb 18, 2017 04:43 AM

    Appears a limitation in Aruba that the wireless clients on bridge mode ssids and connected on Mesh points will not have their IP addresses reflected on controller.

     

    In dashboard, we can see the listing of even the clients which have not even acquired the IP addresses, however in 'show user-table' we can see only those clients whose IP addresses are reflected. Hence there has been a mismatch between the client count from dash board and user table.



  • 3.  RE: Discrepancy in the client count seen in GUI versus CLI
    Best Answer

    EMPLOYEE
    Posted Feb 18, 2017 04:51 AM

    The dashboard has the station table which is devices who have and have not obtained ip addresses.  The user table is only users who have obtained an ip address.  Station table can contain devices that do not count towards the platform limit, because many of them are not even associated (they could be just trying to associate).  User table users have associated and are capable of passing traffic within the system.  Valid and authenticated users that pass traffic are included in the station table.  Only devices in the user table are capable of passing traffic.  Clients that successfully connect on a bridged SSID do show up in the user table.  If a device is in the station table, but not in the user table, the device has not connected.



  • 4.  RE: Discrepancy in the client count seen in GUI versus CLI

    Posted Feb 18, 2017 05:32 AM

    Thanks Joseph.

     

    However my concern is for the Wireless clients who have been successful in getting IP addresses from Mesh Points through Bridge SSIDs and yet not showing up in 'show user-table'. These client are successful in putting their traffic on to the network.

     

    For the clients in tunnel mode SSID and connecting on Mesh points, the client are successfully reflected in 'user-table'.



  • 5.  RE: Discrepancy in the client count seen in GUI versus CLI

    EMPLOYEE
    Posted Feb 18, 2017 08:47 AM

    Clients who connect successfully on Bridge SSIDs should appear with ip addresses.  If you see a client there without an ip address, you should check your VLAN/Trunking to make sure it is correct.  Just to be sure, you should make the bridge virtual AP have VLAN 1 to pass untagged traffic, by default.