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Bus
Occasional Contributor I
Posts: 7
Registered: ‎04-11-2014

Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tunnel.

After upgarde Aruba 3400 (6.4.4.5) I have some access points can't join controller

x.x.x = Master

y.y.y = local

i try to clearos+Factory_reset+new provision but still can't join controller, You can help me ?

 

 

Log error

eth0  RGMII  100Mbps  full duplex
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tunnel.
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x.x for heartbeat tunnel.
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x.x for heartbeat tunnel.

Enet:0 port:0 down

Enet:0 port0 up
eth0  RGMII  100Mbps  full duplex
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from y.y.y.y for heartbeat tunnel.
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from y.y.y.y for heartbeat tunnel.

Guru Elite
Posts: 20,775
Registered: ‎03-29-2007

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

What model access points?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Bus
Occasional Contributor I
Posts: 7
Registered: ‎04-11-2014

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

Dear cjoseph

 

Aruba AP115  (APIN0115)

Guru Elite
Posts: 20,775
Registered: ‎03-29-2007

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

Do you have enough ip addresses?  That error could occur if the AP has a duplicate ip address.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Bus
Occasional Contributor I
Posts: 7
Registered: ‎04-11-2014

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

no duplicate ip address. before upgrade ap can join to controller, after upgrde  ap can't join and alert error log.

Guru Elite
Posts: 20,775
Registered: ‎03-29-2007

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

Can I ask why you are upgrading?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Bus
Occasional Contributor I
Posts: 7
Registered: ‎04-11-2014

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

Customer request, I dont know why.

Guru Elite
Posts: 20,775
Registered: ‎03-29-2007

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

The error message only indicates that there is a communication problem between the AP and the controller.  It could be a range of things.  How many access points does that controller have?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Bus
Occasional Contributor I
Posts: 7
Registered: ‎04-11-2014

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

- 61 AP

- 3 AP fail

-License support 64

Guru Elite
Posts: 20,775
Registered: ‎03-29-2007

Re: Error asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tun

Type "show log system 50" on the controller to see if there is a relevant message.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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