Wireless Access

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Occasional Contributor II
Posts: 12
Registered: ‎04-13-2010

Excessive down APs

After updating to 7.6.4 my campuses and buildings in VisualRF show "excessive down APs" even though that's not the case. Restarting AMP and rebooting the system didn't help. Any ideas? 

Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Excessive down APs

Are there any errors in the /var/log/visualrf/visualrf.log or visualrf_msg.log?


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Occasional Contributor II
Posts: 12
Registered: ‎04-13-2010

Re: Excessive down APs

Both log files show a lot of errors like this one:

 

2013-06-07 13:45:22,160 ERROR AirBusMs[1]  com.airwave.model.external.SubscriptionMessageTask AP ID[192] discovered by Type[com.airwave.model.AccessPointRadio] Key[79.2] has no matching Radio at 5.0GHz

 

 

 

Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Excessive down APs

This may be an issue with the catalog repository.  What make / model of AP is at  id 192?

You can get to the device quickly by doing:

http://your.amp.name.here/ap_monitoring?id=192

 

Also, please open a support case as this will require both support and development interaction to arrive at a fix.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Occasional Contributor II
Posts: 12
Registered: ‎04-13-2010

Re: Excessive down APs

Id 192 is an AP61. I'll open a support case as you suggested.

 

Thanks for your quick replies!

Occasional Contributor II
Posts: 12
Registered: ‎04-13-2010

Re: Excessive down APs

Update from Aruba tech support: 

The defect is in open state and Dev team is working on this now. 

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