Wireless Access

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Occasional Contributor II
Posts: 12
Registered: ‎12-17-2014

Few of clients on our Aruba Wireless are frequently disconnecting.

Few of Clients in our Wirelss network are frequently disconnecting. we have 1 Aruba controller and 4 access points at our location. clients are frequently complaining about the disconnection. when i checked i found the packet drops and IP is geeting changed for the client after disconnection and reconnection.

Guru Elite
Posts: 21,029
Registered: ‎03-29-2007

Re: Few of clients on our Aruba Wireless are frequently disconnecting.

- How long has the system been deployed?

- How long have you had the problem?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 12
Registered: ‎12-17-2014

Re: Few of clients on our Aruba Wireless are frequently disconnecting.

system is being deployed sincel almost 2 years now, i am facing these issues since last like 2 months. we have Aruba 3200 controller. surprisignley it is disconnecting frequently for few users and for others there are no issues at all. these clients are sitting  at same desk.  and disconnection is happening even ifwhen laptop is not moved at all.

Guru Elite
Posts: 21,029
Registered: ‎03-29-2007

Re: Few of clients on our Aruba Wireless are frequently disconnecting.

Can you please obtain the tech-support from the controller and PM me a link to it?

 

1) Logon to the Web UI of the controller(s)
2) Go to Maintenance > Copy logs > Download Logs > and check :Include Technical support Information" and click on apply.
3) Save this log to your system 

4) PM me a link to the logs-download.tar file that is created.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite
Posts: 21,029
Registered: ‎03-29-2007

Re: Few of clients on our Aruba Wireless are frequently disconnecting.

Can you please obtain the tech-support from the controller and PM me a link to it?

 

1) Logon to the Web UI of the controller(s)
2) Go to Maintenance > Copy logs > Download Logs > and check :Include Technical support Information" and click on apply.
3) Save this log to your system 

4) PM me a link to the logs-download.tar file that is created.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 12
Registered: ‎12-17-2014

Re: Few of clients on our Aruba Wireless are frequently disconnecting.

After checked on Drop broadcast and Multicast traffic still clients are facing disconnections, any suggestions. its becoming worst now clients are facing disconnections every 15-20 minutes

Guru Elite
Posts: 21,029
Registered: ‎03-29-2007

Re: Few of clients on our Aruba Wireless are frequently disconnecting.

tabrez.goilkar,

 

Please PM me.  We have some changes we need to make.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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