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Occasional Contributor II

Floorplan Not Available - Locate Interfering AP

Hey All,

 

In the Security section on the Dashboard tab I am able to view the interfering APs that the Aruba CAP's are detecting.  When I select one of the AP's and select the "Locate" option is tells me that "Floorplan information is not currently available. Click here to set up Plan.".  In the Plan tab I have configured our building with the floor plans and locations of the Aruba CAP's.  Is there any reason why this option is not working?  See screenshot for details.

 

Floor Plan Not Available.jpg

 

Thanks,

 

Brian

Guru Elite

Re: Floorplan Not Available - Locate Interfering AP

On the commandline, if you type "show ap database long" is there anything in the FQLN column for those access points?

 

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Floorplan Not Available - Locate Interfering AP

AP Database
-----------
Name                   Group  AP Type  IP Address    Status      Flags  Switch IP     Wired MAC Address  Serial #   Port  FQLN                                                        Outer IP  User
----                   -----  -------  ----------    ------      -----  ---------     -----------------  --------   ----  ----                                                        --------  ----
FLM2E_Networking       FLM    105      10.x.x.23  Up 11m:32s  2      10.x.x.10  6c:f3:7f:c9:9a:f1  BT0212189  1/1   FLM2E_Networking.Floor 2.Flushing Meadows.Main Campus       N/A
FLM2E_NetworkSecurity  FLM    105      10.x.x.21  Up 11m:32s  2      10.x.x.10  6c:f3:7f:c9:9a:fb  BT0212199  1/1   FLM2E_NetworkSecurity.Floor 2.Flushing Meadows.Main Campus  N/A
FLM2W_AppSupport       FLM    105      10.x.x.22  Up 11m:32s  2      10.x.x.10  6c:f3:7f:c9:9a:ea  BT0212182  1/1   FLM2W_AppSupport.Floor 2.Flushing Meadows.Main Campus       N/A

Guru Elite

Re: Floorplan Not Available - Locate Interfering AP

That should work.  Please open a support case..



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: Floorplan Not Available - Locate Interfering AP

I am seeing the same problem on a new 7210 controller - what was your resolution?  If simple, I don't need to open a case.

Occasional Contributor II

Re: Floorplan Not Available - Locate Interfering AP

Still have an open ticket with support - currently a "known" issue and the engineers are working to resolve it.  When I get a fix I will reply to this thread.

 

Cheers,

 

Brian

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