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Frequent disconnect from iphone devices only

Hello i got this problem with some clients in which the iphone get disconnected frequently.

I have seen many treads on apple that it seems to be a problem with their IOS specially IOS 11 there are many treads about this issue on the apple community forum.

 

Anyone was able to fix this with aruba solution? i was wondering if this is a apple issue how does Aruba does on their HQ that i bealieve they got many apple users....   how do they manage this??? or how does guys in general manage this issue???

 

Cheers

Carlos

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Product Manager - Aruba Networks
Alternetworks Corp

Re: Frequent disconnect from iphone devices only

Read this:

https://support.apple.com/en-us/HT207459


Pardon typos sent from Mobile
Thank you

Victor Fabian
Lead Mobility Architect @WEI
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA

Re: Frequent disconnect from iphone devices only

Hello victor this is an open network with clearpass with mac cahing
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Product Manager - Aruba Networks
Alternetworks Corp

Re: Frequent disconnect from iphone devices only

I'm actually seeing something similar in a hospital environment. Only a few complaints, but it's a guest network with mac caching. In AirWave, we see the client drop multiple times, the graphs for client traffic show a steady line and then a gap, multiple times.

 

I've thought that if someone locks their phone, drops it into their pocket or sits it on a desk, is there a sleep interval or power setting that may drop the network connection until unlocked again. I also don't know if their DTIM interval or power-save support has any merrit on keeping these devices connected or not.


Michael Haring
Architecture and Implementation Consultant
Optiv Security Inc.
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