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Contributor I
Posts: 39
Registered: ‎08-27-2014

Hello to all, I need some help with Airwave

Hello To all,

 

I am not new at Aruba, but I am new at Airwave and I would like your  help on this tool.

Here is my  doubt:

 

Here at my company, we want to sell Airwave as a part of solution of Aruba Networks and because of it we want to show some great reports that might be helpfull to the end customer, in a way to troubleshooting it and I am a little bit frustic on ti. When I run all report of Airwave, I have a lot of information but not so good for troubleshooting, for example:

 

I've got a report saying that the Access Point changed 200 times of channel, but really I do not know how can treat as a problem or a good explanation to give a report to the end custommer. Another example is, a lot a devices is windows and another is android... is not a good information That I can provide in a report.

 

Can you guys help me on this ? Wich kind of information can provide that is usefull ?

 

Last week I provide a information saying the speed port of access Point, but I have to type it on the CLI is not a problem because this information is usefull.

 

Cheears

 

Guru Elite
Posts: 21,036
Registered: ‎03-29-2007

Re: Hello to all, I need some help with Airwave

I can't see your report, but if I had to guess, it would be three parameters that could be responsible for that access point changing channels frequently.  These three parameters in the ARM profile are called out in the RF and Roaming Optimization for Aruba 802.11ac Networks VRD here:  http://community.arubanetworks.com/t5/tkb/v2/page/blog-id/Aruba-VRDs/page/2

 

On page 10 there is a chart that says you would need to change 3 parameters in the ARM profile to prevent access points from changing channels so frequently:

 

Parameter                       Default                          Suggested

arm-noise.png



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 39
Registered: ‎08-27-2014

Re: Hello to all, I need some help with Airwave

Hi,

 

Thank you so much for your reply, I used it just as an example, but here's my point:

How can  take an action in a situattion like that ? And also, as a report of the customer's environment, what kind of usefull report can I provide to they ? I mean, I know I've got a lot of "report" on Airwave but I would like to know which one Ican use to provide but usefull help, such as speed port.

 

Hope I have been clear on it :)

Guru Elite
Posts: 21,036
Registered: ‎03-29-2007

Re: Hello to all, I need some help with Airwave

I do understand.

 

There is a troubleshooting document here:  http://community.arubanetworks.com/t5/Community-Tribal-Knowledge-Base/802-11-RF-Troubleshooting-Best-Practices/ta-p/20410 that will give you a good starting point.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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