Wireless Access

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Contributor I
Posts: 34
Registered: ‎04-26-2011

Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

Hi there

none of our Windows 10 clients can connect to our main wireless. They can however connect to our portal page. Any ideas? Running out of magic rabbits here.

Guru Elite
Posts: 21,280
Registered: ‎03-29-2007

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

How do you connect to your main wireless?  How are your Windows 10 laptops different?  Did you ever test Windows 10 and get it to connect at some point?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 34
Registered: ‎04-26-2011

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

We go through active directory - acs server.

Our authentication is as follows

 

WPA2-Entperise

AES

PEAP

It keeps saying "Cannot connect to this network". All other platforms work fine.

Guru Elite
Posts: 21,280
Registered: ‎03-29-2007

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

What do you use to configure your Windows 10 machines?

 Are there any messages on the ACS server?

Are there any messages in the controller?  (show auth-tracebuf mac <mac address of client>)



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

MVP
Posts: 289
Registered: ‎11-04-2008

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

[ Edited ]

We found a few models of NICs do not see ‘a’ band ssid, but only see ‘g’ band ssid. See if you can download driver from manufacture of the NIC instead of using Windows 10 driver.

~Trinh Nguyen~
Boys Town
Contributor I
Posts: 34
Registered: ‎04-26-2011

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

Hi there

downloaded directly from intel and still no luck. I can authenticate to our other wireless network which is a captive portal. Frustrated.

Guru Elite
Posts: 21,280
Registered: ‎03-29-2007

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

...then I would open a TAC case.  The rest of us are just guessing with the limited information you provided...

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 34
Registered: ‎04-26-2011

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

I have.

Guru Elite
Posts: 21,280
Registered: ‎03-29-2007

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

Are there any messages on the controller or ACS while they are trying to authenticate?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite
Posts: 8,641
Registered: ‎09-08-2010

Re: Hey there. None of our Windows 10 laptops can connect to our main wireless network! help!

Have you contacted your Aruba partner? They likely have more insight into your network/configurtion.


Thanks,
Tim

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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