Wireless Access

I converted an IAP-275 from and instant AP to a mobility controller with all of my other APs (225s).  Now that I have it in the controller, it is flagged with 2I and I cannont seem to get the radios enabled on it.

On the commandline of the controller, type "show log system 50" to see if you can get a clue why the AP would not come up.

I am unable to get it to respond to ssh now that it is on the controller.

You should SSH into the controller to get that log..

ok here is what it shows but I am not sure what it means

Is there a firewall between that AP and the controller?

No it is not.

and i verified it is not a licensing issue.

Is it in the same ap-group as other access points?

Yes it is but they are models AP-225.  This one is a AP-275.

You should reach out to TAC.  They will have to determine if this is a misconfiguration or a bug.

How do I get in touch with TAC? 

Information is here:  http://www.arubanetworks.com/support-services/contact-support/

Thank you.  When we come to find out why I am having this issue I will post again so others will know if they are having the same issue what the resolution was.

Are you using a PoE+ switch or PoE+ injector? (802.3at)

If its on a PoE+ switch, is LLDP enabled on the switch?

Look at "show ap debug system-status | include POE" to see if the radios are disabled because of lack of PoE+

In Addition to what Arjan Suggested about checking the power, Could you also check the Country codes on both the devices?

On the controller : 

# show country

On the IAP : 

# show country-codes

I checked country codes and both say US.  I enabled LLDP and got no change. 

I tried another IAP-275 to make sure I didn't have a faulty device and got the same results.  So that leads me to believe I am doing something wrong.

Once I convert it to the mobility controller, I find it and select provision.

In the provision screen, I drop it in the right AP Group, then scroll to the bottom to rename the AP.  Unlike the AP-225, there are extra lines that I wonder if I need to add anything there.  Here is a screen shot of those extra lines:

Here is the W-AP225(I am having no issue with these)

W-AP225I cannot get the radios enabled on the IAP-275IAP-275

So this turned out to be a power deficientcy.  I had to log into the cisco switch to adjust the power output.  The default power on the cisco switch is set to 15.4 watts and 23.5 watts is needed.  I adjusted the power to the max (30 watts) and it solved the issue.