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Occasional Contributor II
Posts: 25
Registered: ‎03-06-2013

How to get UCC data all the time?

Hi all,

 

I would like to know how interpret data from UGC Dashboard. I use a voice application on my aruba infrastructure. Sometimes the calls are qualified with  the state "failed" in the dashboard even if the calls were successful.Occasionnaly, the calls are qualified with the state "success" and UCC score and quality values. Is it possible to get these useful information all the time (Success State and UCC score and quality) in order to troubleshooting voice calls over WiFi?

Thanks you!! :)

 

 

Guru Elite
Posts: 21,505
Registered: ‎03-29-2007

Re: How to get UCC data all the time?

Which UCC application are you using?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 25
Registered: ‎03-06-2013

Re: How to get UCC data all the time?

Cjoseph,

 

The application used is Cisco Jabber.

 

Best regards

Guru Elite
Posts: 21,505
Registered: ‎03-29-2007

Re: How to get UCC data all the time?

Jabber is a brand name for Cisco UCC.  The question is, are you using voice/video?  Is it using SIP or SCCP?  Is it encrypted or unencrypted?  The answer to these questions will determine if the calls status/quality can be recorded or reported.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 25
Registered: ‎03-06-2013

Re: How to get UCC data all the time?

The application is used for voice? It use SIP and  it is encrypted.

Guru Elite
Posts: 21,505
Registered: ‎03-29-2007

Re: How to get UCC data all the time?

I do not believe we can get detailed call information from encrypted SIP sessions.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 25
Registered: ‎03-06-2013

Re: How to get UCC data all the time?

I am sorry, I think I did not understood your question about encryption. Only the ESSID is encrypted. I don't think SIP sessions are encrypted.
One time, we got detailed information as you can see in the screenshot

Capture1.JPG

Guru Elite
Posts: 21,505
Registered: ‎03-29-2007

Re: How to get UCC data all the time?

OK. If the sip sessions are not encrypted, we should get a great deal of information about calls. What are you missing?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite
Posts: 21,505
Registered: ‎03-29-2007

Re: How to get UCC data all the time?

Okay, reading your email, you said that some are failed. What version. Of ArubaOS are you running?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 25
Registered: ‎03-06-2013

Re: How to get UCC data all the time?

Most of the time we don't get these information as you can see in this screenshot.

Capture2.JPG

 

There is a particular configuration to get all the information?

 

Thank you

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