Wireless Access

last person joined: 12 hours ago 

Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
Back to discussions
Expand all | Collapse all

IAP 103 rebooting due to memory free issues

This thread has been viewed 2 times

  • 1.  IAP 103 rebooting due to memory free issues

    Posted Jan 11, 2018 11:07 AM

    I am running 6.5.4.3_61877 on my IAP 103's, due to a software issue with memory free going to zero and rebooting the IAP devices. I recently installed a new IAP and wanted to upgrade it to the same version but Aruba couldn't find version 6.5.4.3_61877. So, I upgrade to version 6.5.4.4-6.5.4.4_62877 and now my IAP 103 devices are rebooting due to the “Memory Free” slowing going to zero over time again. Where can I find version 6.5.4.3_61877?

     

    Thanks

    GM



  • 2.  RE: IAP 103 rebooting due to memory free issues

    EMPLOYEE
    Posted Jan 11, 2018 01:05 PM

    Try disabling 802.11k



  • 3.  RE: IAP 103 rebooting due to memory free issues

    Posted Jan 11, 2018 06:26 PM

    802.11k is already disabled.



  • 4.  RE: IAP 103 rebooting due to memory free issues

    EMPLOYEE
    Posted Jan 11, 2018 09:57 PM

    Please open a tac case



  • 5.  RE: IAP 103 rebooting due to memory free issues

    Posted Jan 12, 2018 06:40 AM

    Yup I did. 

     

    This is the bug that I found in the Aruba Instant 6.5.4.2 release notes prior to upgrading to version 6.5.4.3_61877. Now that I recently upgraded to version 6.5.4.4_62877, it’s broken again with the same exact symptom.

     

    Bug ID: 167091 & 168226

    Description

    • Symptom: IAPs randomly reboot because of a low memory.
    • Scenario: This issue occurs because the age out function for cached probe requests is not added to the IAPs. This issue is observed in IAPs running Instant 6.5.4.0 or later versions.
    • Workaround: None.

    Reported Versions: Platform All platforms Instant 6.5.4.0



  • 6.  RE: IAP 103 rebooting due to memory free issues

    EMPLOYEE
    Posted Jan 12, 2018 06:56 AM

    If it is a known issue, that means they have observed the behavior and it has not been fixed in time for that release.  You can email TAC to let you understand when it has been fixed or if you can downgrade to something that does not have that specific issue.



  • 7.  RE: IAP 103 rebooting due to memory free issues

    Posted Jan 12, 2018 07:14 AM

    I would love to downgrade. Unfortunately, I installed a new IAP and it doesn't have the pervious version on it that worked because the device is new. Where can I find version 6.5.4.3_61877? If I had that I could downgrade all devices and I would be back in business.

     

    Is there a way to copy the system image from an IAP that is running version 6.5.4.3_61877? I have another customer where the IAP's are running that version. If I could pull the software from it and could install it on the new IAP.

     

    Thanks

     

    GM



  • 8.  RE: IAP 103 rebooting due to memory free issues

    EMPLOYEE
    Posted Jan 12, 2018 08:23 AM

    Where did you get 61877 from? 61959 is an official release of 6.5.4.3

    http://support.arubanetworks.com/LifetimeWarrantySoftware/tabid/121/DMXModule/661/EntryId/27595/Default.aspx



  • 9.  RE: IAP 103 rebooting due to memory free issues

    Posted Jan 12, 2018 09:12 AM

    Aruba Engineering



  • 10.  RE: IAP 103 rebooting due to memory free issues

    EMPLOYEE
    Posted Jan 12, 2018 10:12 AM

    Okay.  If you are working with Aruba over the phone or on email, please continue to communicate with them to avoid confusion.  They know much more about your case.

     

    Please report back here with your progress.