I would first check the basics
1-To what band are the devices connecting? 2.4ghz? 5ghz?
2-What type of antenna does your devices has? 1x1? 2x2??
3-Do you see a lot of noise on 2.4ghz? do you see your clients connecting to it?
4-If you do a ping for example to the default gateway, do you see a lot of packet drops? in a good connection you will not see any packet drop.
There are soo many things that can make that outcome happen.
We have clients with instant AP 103 and they are all good.
Just to give you an example
We had a client in which had performance issue with an ap 105(note that is was NOT the ap fault)
in this scenario the client was connected to 2.4ghz(buecase the antenna of the devices was bgn 1x1)
He had a lot of noise in the 2.4ghz and of course he had performance issues on it plus he was asking me why the max speed was 65mbs when he bough an AP which it suppose to go up to 300Mbps... and i had to explain him about the antenas and that with 1x1 just can go up to 65Mbps and it has nothing to do with the AP.
So check the basics first before going some indeep troubleshooting...
Bealive me a good design with aruba actually you rarely will need to troubleshoot :) aruba just works...
Cheers
Carlos