IAP 315 doesnt work

[bharat1266]

We are trying to setup IAP 315, brand new.

IAP's can get the IP and we can ping them however when we try to login to web page , AP reboots.

Once its back up we dont even get webpage.

Same thing occurs for many AP's.

We have tried hard reset multiple times, changed vlan subnet , reloaded switch and even cleared browser history.

Both the LED's are solid green once we can ping AP but no SSID shows up. 

Please help

[cjoseph]

Are you sure the model number says IAP?

[bharat12]

please refer to image.

Also its confirm, all the AP's reloads automatically with in 2 mins and we cannot login. If we try to login with in 2 mins then again it will reboot.

i have installed the same AP multiple times in other location , already so quite sure about the model. its right next to me.

[cjoseph]

See if you can SSH into the access point.  Does it ever broadcast the "Instant" SSID?

[bharat12]

Cannot ssh , also no SSID.

This one should show " set me up " ssid instead of instant, but we dont see either of it.

[cjoseph]

Are you only have a problem with this single AP?  Can you contact who you got it from?

[bharat12]

We are facing this problem with all the AP's. 7 of them.

brand new from the box. Yes we can contact but any other solution would be better, rather replacing hardware.

[cjoseph]

What you can try is contacting Aruba TAC  http://www.arubanetworks.com/support-services/contact-support/

The vendor might also be able to determine that you got the right order, so you might want to see what they say, also.

[cjoseph]

Also, only the new IAP models (303h, 203R, 36x) would be shipping with the UAP firmware that broadcasts "setmeup".  The IAPs with any other model should still be broadcasting "instant".

[bharat12]

looks like its hardware issue, these IAP's are not actually IAP's.

They went to controller and we provisioned it from there. didnt expected this.