Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Intermittent Problem to get the IP Address

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  • 1.  Intermittent Problem to get the IP Address

    Posted May 06, 2015 05:07 AM

    My customer compliant after upgrade from 6.3.1.5 to 6.4.2.5 have intermittent problem to get the IP address. We did try shorten the external DHCP leased time but problem still the same.

    Now rollback to old firmware problem still happen.

     

    Please advise.



  • 2.  RE: Intermittent Problem to get the IP Address

    Posted May 06, 2015 05:20 AM

    HI,

     

    What is the reason (Message) you are seeing in the logs ?? please share the outputs of 

    1. show log user-debug all (logging level debugging user-debug <client MAC>)

    2. show log security all

    3. show auth tracebuff count 50

     

    Please feel free to comeback with the above, we can diagnose the issue.



  • 3.  RE: Intermittent Problem to get the IP Address

    Posted May 07, 2015 01:25 AM

    Hi,

     

    I have attached the log file.

     

    Putty 210 is Master controller.

     

    Putty211 is Local controller.



  • 4.  RE: Intermittent Problem to get the IP Address

    Posted May 07, 2015 01:51 AM

    Hi,

     

    I think attachment is missing :)



  • 5.  RE: Intermittent Problem to get the IP Address

    Posted May 07, 2015 02:40 AM

    Hi,

     

    Here you go. 

    Attachment(s)

    docx
    PuTTY211.docx   14 KB 1 version
    docx
    PuTTY210.docx   23 KB 1 version


  • 6.  RE: Intermittent Problem to get the IP Address

    EMPLOYEE
    Posted May 07, 2015 06:12 AM
    @jordontin wrote:

    My customer compliant after upgrade from 6.3.1.5 to 6.4.2.5 have intermittent problem to get the IP address. We did try shorten the external DHCP leased time but problem still the same.

    Now rollback to old firmware problem still happen.

     

    Please advise.

    jordontin,

     

    There are a myriad of reasons why your issue could be happening.  There are quite a few reasons why disconnects happen and it could be a combination of reasons.  It would be better to open a TAC case in parallel, so that they can have access to all of your customer's logs an information.  Having us guess here with limited information might eventually get to the bottom of your issue, but it would take much longer.