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Occasional Contributor II
Posts: 32
Registered: ‎07-02-2013

Iphone 5 user continously associating and disassociating with AP

Hi,

I have an iphone 5 user on campus constantly complaining about switching of her iphone from wifi to 3g. There is no apparent issue as other users are connecting normally with wifi in that area.

 

There is one thing I noticed with this particular user while monitoring session that her HOTSPOT option is probably enabled as it was showing in monitoring of the device. Coudl enabling HOTSPOT and bluetooth can cause the user to switch frequently from WiFi to 3G?

 

ANy other usggestions to troubleshoot the issue? WOuld appreciate !!!

 

TX

Guru Elite
Posts: 21,487
Registered: ‎03-29-2007

Re: Iphone 5 user continously associating and disassociating with AP

Do you have any other iPhone 5 users with the same problem?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 32
Registered: ‎07-02-2013

Re: Iphone 5 user continously associating and disassociating with AP

Other users are in different areas but this particular user experiences this problem frequently in her office. There is an AP 125 right outside the room. Is there any known issue with enabling HOTSPOT? I will ask to disable it! Will see what happens.

 

 

Guru Elite
Posts: 21,487
Registered: ‎03-29-2007

Re: Iphone 5 user continously associating and disassociating with AP

I personally don't know.  But it does not help to have hotspot on!



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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