Wireless Access

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Occasional Contributor II
Posts: 14
Registered: ‎10-01-2012

Iphone not getting an IP address

Hello all,

 

I have an interesting issue here.  We have 3 Iphones that we are trying to get connected to the Aruba Wireless network.  We are using MAC Address filtering on these.

 

only 1 of the 3 phones connects up to the wireless network.  All 3 phones have the same software version.  The one thing I'm noticing is that, when the two phones that are having issues are trying to connect, they are getting an APIPA (169 address scheme) instead of the actual class B network scheme that we're using here at work.

 

It's just odd that one connects fine while the other two devices to not. 

 

Any thoughts?

Guru Elite
Posts: 20,968
Registered: ‎03-29-2007

Re: Iphone not getting an IP address

Turn off MAC authentication and see if they connect.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 14
Registered: ‎10-01-2012

Re: Iphone not getting an IP address

I  tried connecting to our guest network and I'm able to connect and get an IP address there.  Now when I try and reconnect back to the mac filtered network, the IP stays the same as the one it obained on the guest network, however the "user role" keeps listing as "Denyall"

 

I've tried making a user role that points the mac address to the SSID of the AP, but have had no luck with this either.

Guru Elite
Posts: 20,968
Registered: ‎03-29-2007

Re: Iphone not getting an IP address

Is your user role denyall when a device fails mac authentication?  Is there any way that you can check the mac addresses entered to make sure they match the mac addresses that are being denied in the user table?  The format of the mac addresses must be the same, otherwise they won't work.

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 14
Registered: ‎10-01-2012

Re: Iphone not getting an IP address

[ Edited ]

Hello,

 

Sorry, unfortunately I'm still getting used to the Aruba's settings.  Where would I find "denyall when a device fails mac authentication" within the settings?

 

All of the andriod devices and Apple IPad devices appear to be connecting just fine on the network.  It just seems to be the phones we're having issues with.

 

BTW, thank you very much for all your help.

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