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Japan - Captive Portal - Guest network - Receipt Expiration Time in Japanese Chars - Params Integer

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  • 1.  Japan - Captive Portal - Guest network - Receipt Expiration Time in Japanese Chars - Params Integer

    Posted Feb 25, 2016 12:17 PM

    Hi

    Single Clearpass server in USA

    Aruba Controller for EMEA / Asia in UK

     

    I have Japan site accessing a guest network through captive portal. From the screenshot sent the receipt gives normal numerical Activation TIme but "Please enter a valid date and time" (in red) & the Expiration Time is in Japanese language characters, they advise a error message is shown which translates to “Parameters must be integer” (in red). I can understand that, how do I correct this issue? I also have a China & Korea site who have not complained of this issue, maybe they've just kept quiet. I will need to investigate the other sites post fixing Japan.

     

    Also it's possible there may also be a time zone issue as user advises - Looks like time zone setting is incorrect.

     

    Can I use one captive portal and make a change to that to enforce numerical characters or do I need to set up a special portal for all sites that have special characters such as Japan language set.

     

    Captive Portal was set up over a year ago by 3rd party. My knowledge of CP etc. is limited but with correct instruction I could create new CP if requierd etc...

     

    Regards

     

    Tony