Wireless Access

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New Contributor
Posts: 4
Registered: ‎02-12-2014

Laptop sending deauth

Hi,

 

We are seeing some strange behaviour on our laptops running Windows 8 and Windows 8.1 all using Intel Wireless card 6300, 6205 and 6235

 

Wireless setup is SSID -> WPA2 AES -> Computer Certificate -> RADIUS (Microsoft NPS)

 

The laptop is associating, going through authentication successfully, receives an IP address and then de-authenticates.

 

It goes through this process x amount of times (x being random) until finally it connects.

 

Controller logs show:

 

Feb 13 15:51:29 :501065:  <DBUG> |stm|  send_ageout_sta_ack 8157: Send ageout sta 8c:70:5a:86:09:6c ack back to AP (172.16.13.200)
Feb 13 15:51:29 :501114:  <NOTI> |stm|  Deauth from sta: 8c:70:5a:86:09:6c: AP 172.16.13.200-00:24:6c:cb:86:c0-J-Block

 

Within a packet capture of the laptop the last packet we see is DHCP REPLY from the wireless controller to the client and then many probe response packets until the process is tried again.

 

I've also tried with a static IP on the laptop to rule out anything with DHCP

 

We are running code 6.1.3.7 on a 6000 series controller

 

Any ideas ?

MVP
Posts: 4,301
Registered: ‎07-20-2011

Re: Laptop sending deauth

You probably done this but have you tried updating the drivers from the intel site ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
New Contributor
Posts: 4
Registered: ‎02-12-2014

Re: Laptop sending deauth

Hi thanks for the reply, yes we have tried all the latest intel drivers on both 3 cards with and without Intel Proset but we are still experiencing the same problem.

 

I'm not sure why the station is sending deauth or what reason it is doing so ?

MVP
Posts: 4,301
Registered: ‎07-20-2011

Re: Laptop sending deauth

 

I have seen these before when the device is roaming to another AP but there's other reason too, can you check the roaming settings on your intel drivers to see if those are set to be to aggressive. 

 

2014-02-12 09_57_10-10.44.26.11_22 - Tera Term VT.png

 

Another thing you could check is the authentication process when this is occuring :

show auth-tracebuf | include <device mac> 

 

logging level debugging user-debug <device mac>

 

Have you guys made any changes recently ? 

Are you only seen this with Win 8 devices ?

 

show log user-debug 100 

 

 

You should open a TAC case in parallel 

 

 

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
MVP
Posts: 1,111
Registered: ‎10-11-2011

Re: Laptop sending deauth

I'm seeing this issue as well on a RAP.  Drivers were not too old and roaming isn't even a consideration.  Curious to know if you're able to find a solution.

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New Contributor
Posts: 4
Registered: ‎02-12-2014

Re: Laptop sending deauth

Hi,

 

We have found a solution that seems to work for us.

 

I've blogged a full post of my troubleshooting and list of commands that I used here:

 

http://www.sysadmintutorials.com/wireless-station-deauth/

 

The problem was with the Windows 8.1 driver. Normally you would think installing the latest drivers would fix and enhance certain problems with the client wireless, however this does not seem to be the case with these Intel cards and Windows 8.1.

 

We ended up using the oldest Intel driver that we would find on the intel site for the Intel 6205 and 6300 and that would intstall or work into Windows 8.1. We then test each one driver until we did not see the problem any more.

 

In the end we ended up with a driver package from Windows 7 that installed into Windows 8.1 from 2012

 

I hope this helps you guys out

MVP
Posts: 1,111
Registered: ‎10-11-2011

Re: Laptop sending deauth

Great write up!  Thanks for the post.

=======================================
If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users.
Super Contributor I
Posts: 300
Registered: ‎12-01-2010

Re: Laptop sending deauth

Hi David,

 

Cna you advise which driver version did you use to solve the problem? You mention it is compatible to both Windows 7 and Windows 8.

 

 

Normal Guy
New Contributor
Posts: 4
Registered: ‎02-12-2014

Re: Laptop sending deauth

The drivers we used for the Intel 6300 card was this package:

 

Wireless_15.3.1_Ds64.exe

 

Let us know if it also resolves the issue for you as well

Super Contributor I
Posts: 300
Registered: ‎12-01-2010

Re: Laptop sending deauth

Thanks David, will try and advise.:smileyhappy:

Normal Guy
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