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Occasional Contributor I
Posts: 6
Registered: ‎10-18-2013

Lost floor plans in the visualrf

I got the ov3600 a few weeks ago and started to populate the visualrf with my buildings and floor plans. I encountered a problem with adding a switch to the 3600 and the support engineer suggested upgrading the software. When I got back to the visualrf, the buildings were there but all the floor plans were gone. I sshed into the box and I found that the jpg are all there in /var/airwave/data/batch/... but I can't see them in the GUI. Any idea how to make the link again?

 

I can start again because I only have a few buildings done; however, I will eventually have a few hundred and dread if this would happen at that time. Is this restorable or do I just start again? I restarted the visualrf engine but that didn't help.

 

Thanks for any help

 

--myron

Guru Elite
Posts: 21,281
Registered: ‎03-29-2007

Re: Lost floor plans in the visualrf


myron wrote:

I got the ov3600 a few weeks ago and started to populate the visualrf with my buildings and floor plans. I encountered a problem with adding a switch to the 3600 and the support engineer suggested upgrading the software. When I got back to the visualrf, the buildings were there but all the floor plans were gone. I sshed into the box and I found that the jpg are all there in /var/airwave/data/batch/... but I can't see them in the GUI. Any idea how to make the link again?

 

I can start again because I only have a few buildings done; however, I will eventually have a few hundred and dread if this would happen at that time. Is this restorable or do I just start again? I restarted the visualrf engine but that didn't help.

 

Thanks for any help

 

--myron


You could attempt to recover it from a previous nightly backup:  https://arubanetworkskb.secure.force.com/pkb/articles/FAQ/How-do-I-restore-extract-VisualRF-data-from-a-backup-file



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 6
Registered: ‎10-18-2013

Re: Lost floor plans in the visualrf

There was a pre-*** tarball and I thought that would work, but after following the directions you gave, I came up with the following error:

 

Caused by: java.lang.RuntimeException: SnapshotImage file[/var/airwave/data/0b34cef7-b0ab-4954-9a54-9767cc456e79/thumb.jpg] does not exist

 

That 0b34... directory doesn't exist. It's now in the visualrf-save dir I created. I tried copying it back, but it doesn't work. How do I tell visualrf not to use the old 0b34... stuff and use what's in /var/airwave/data/... directory?

 

--myron

Guru Elite
Posts: 21,281
Registered: ‎03-29-2007

Re: Lost floor plans in the visualrf

Myron,

 

I think you should get support to extract it for you.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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