Wireless Access

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Occasional Contributor II
Posts: 17
Registered: ‎11-01-2013

Need Help client cannot connect to AP with alert Message to Controller Timed Out

 

Hi all,

suddenly we are facing mysterious problem. Client cannot connect to AP. And keep restarting the process authenticating obtaining IP address. like very quick connect and disconnect mechanism. Without even giving a chance the user to obtain dhcp IP.

 

Here is what i got from command

show ap client trail-info

 

Client Trail Info
-----------------
MAC                BSSID              ESSID               AP-name  VLAN  Deauth                                                                                         Reason                               Alert
---                -----              -----               -------  ----  -------                                                                                        ------                               -----
14:30:c6:a0:d6:14  24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  312   Station                                                                                         Up Message to Controller Timed Out  Station Up Message to Controller Timed Out

Deauth Reason
-------------
Reason                                      Timestamp
------                                      ---------
Station Up Message to Controller Timed Out  Dec 19 17:27:37
Station Up Message to Controller Timed Out  Dec 19 17:27:35
Station Up Message to Controller Timed Out  Dec 19 17:27:34
Station Up Message to Controller Timed Out  Dec 19 17:27:33
Station Up Message to Controller Timed Out  Dec 19 17:27:32
Station Up Message to Controller Timed Out  Dec 19 17:27:31
Station Up Message to Controller Timed Out  Dec 19 17:27:30
Station Up Message to Controller Timed Out  Dec 19 17:27:29
Station Up Message to Controller Timed Out  Dec 19 17:27:27
Station Up Message to Controller Timed Out  Dec 19 17:27:26
Num Deauths:10

Alerts
------
Reason                                      Timestamp
------                                      ---------
Station Up Message to Controller Timed Out  Dec 19 17:27:37
Station Up Message to Controller Timed Out  Dec 19 17:27:35
Station Up Message to Controller Timed Out  Dec 19 17:27:34
Station Up Message to Controller Timed Out  Dec 19 17:27:33
Station Up Message to Controller Timed Out  Dec 19 17:27:32
Station Up Message to Controller Timed Out  Dec 19 17:27:31
Station Up Message to Controller Timed Out  Dec 19 17:27:30
Station Up Message to Controller Timed Out  Dec 19 17:27:29
Station Up Message to Controller Timed Out  Dec 19 17:27:27
Station Up Message to Controller Timed Out  Dec 19 17:27:26
Num Alerts:10

Mobility Trail
--------------
BSSID              ESSID               AP-name  Timestamp
-----              -----               -------  ---------
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:37
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:36
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:35
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:35
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:34
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:34
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:33
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:33
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:32
24:de:c6:0d:07:c5  DOMIKADO Free WiFi  AP-TEST  Dec 19 17:27:32
Num Mobility Trails:10

(Backup-BIT-Aruba-Cyber) #show ap client trail-info 14:30:c6:a0:d6:14

Client Trail Info
-----------------
MAC                BSSID              ESSID           AP-name  VLAN  Deauth Reason                               Alert
---                -----              -----           -------  ----  -------------                               -----
14:30:c6:a0:d6:14  24:de:c6:0d:07:c2  doku free wifi  AP-TEST  312   Station Up Message to Controller Timed Out  Station Up Message to Controller Timed Out

Deauth Reason
-------------
Reason                                      Timestamp
------                                      ---------
Station Up Message to Controller Timed Out  Dec 19 17:29:59
Station Up Message to Controller Timed Out  Dec 19 17:29:58
Station Up Message to Controller Timed Out  Dec 19 17:29:55
Station Up Message to Controller Timed Out  Dec 19 17:29:54
Station Up Message to Controller Timed Out  Dec 19 17:29:53
Station Up Message to Controller Timed Out  Dec 19 17:29:52
Station Up Message to Controller Timed Out  Dec 19 17:29:51
Station Up Message to Controller Timed Out  Dec 19 17:29:50
Station Up Message to Controller Timed Out  Dec 19 17:29:48
Station Up Message to Controller Timed Out  Dec 19 17:29:47
Num Deauths:10

Alerts
------
Reason                                      Timestamp
------                                      ---------
Station Up Message to Controller Timed Out  Dec 19 17:29:59
Station Up Message to Controller Timed Out  Dec 19 17:29:58
Station Up Message to Controller Timed Out  Dec 19 17:29:55
Station Up Message to Controller Timed Out  Dec 19 17:29:54
Station Up Message to Controller Timed Out  Dec 19 17:29:53
Station Up Message to Controller Timed Out  Dec 19 17:29:52
Station Up Message to Controller Timed Out  Dec 19 17:29:51
Station Up Message to Controller Timed Out  Dec 19 17:29:50
Station Up Message to Controller Timed Out  Dec 19 17:29:48
Station Up Message to Controller Timed Out  Dec 19 17:29:47
Num Alerts:10

Mobility Trail
--------------
BSSID              ESSID           AP-name  Timestamp
-----              -----           -------  ---------
24:de:c6:0d:07:c2  doku free wifi  AP-TEST  Dec 19 17:29:59
24:de:c6:0d:07:c2  doku free wifi  AP-TEST  Dec 19 17:29:59
24:de:c6:0d:07:c2  doku free wifi  AP-TEST  Dec 19 17:29:58
24:de:c6:0d:07:c2  doku free wifi  AP-TEST  Dec 19 17:29:58
24:de:c6:0d:07:c3  DOMI_TEST       AP-TEST  Dec 19 17:29:55
24:de:c6:0d:07:c3  DOMI_TEST       AP-TEST  Dec 19 17:29:55
24:de:c6:0d:07:c3  DOMI_TEST       AP-TEST  Dec 19 17:29:54
24:de:c6:0d:07:c3  DOMI_TEST       AP-TEST  Dec 19 17:29:54
24:de:c6:0d:07:c3  DOMI_TEST       AP-TEST  Dec 19 17:29:53
24:de:c6:0d:07:c3  DOMI_TEST       AP-TEST  Dec 19 17:29:53
Num Mobility Trails:10

=============================================================

Guru Elite
Posts: 20,822
Registered: ‎03-29-2007

Re: Need Help client cannot connect to AP with alert Message to Controller Timed Out

[ Edited ]

We need much more information like:

 

- What client is this?

- What access point type is this?

- What type of encryption is being used?

- What version of ArubaOS?

- Is this the only client that is having this problem?  For how long?

 

 

EDIT:  If this is 6.4.1.0, please upgrade to 6.4.2.1 or later to fix this.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 17
Registered: ‎11-01-2013

Re: Need Help client cannot connect to AP with alert Message to Controller Timed Out

[ Edited ]

- What client is this?

any WiFi client, connected to AP

 

- What access point type is this?

AP 135 with RAP configuration

 

- What type of encryption is being used?

anything, from WPA and Open SSID With Captive Portal

 

- What version of ArubaOS?

ame:Aruba Operating System Software.
Model:Aruba3600
Version:6.4.2.0
Compiled:2014-08-04 at 18:58:33 PDT (build 45199) by p4build

 

- Is this the only client that is having this problem?  For how long?

happening more than one time

 

what actually happen when alert Message to Controller Timed Out is happening.

 

=============================================================

Guru Elite
Posts: 20,822
Registered: ‎03-29-2007

Re: Need Help client cannot connect to AP with alert Message to Controller Timed Out

lend3,

 

You need to upgrade to 6.4.2.1 and above.  From the 6.4.2.1 release notes:

 

station-up.png



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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