Wireless Access

Reply
Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Need assistance with 620 and Authentication Times Extended

Just started managing a new customer's site, and they have a 620 running the wireless.

Customer has requested that 2 of the 3 profiles/accounts used to access (One is Corp, Other is Guest and then Tenant) allow the end user to keep the ability to leave the network and return to the site without having to sign back in or authenitcate.

 

Being new to the Aruba, any help would be greatly appreciated.

 

Thanks

Guru Elite
Posts: 21,018
Registered: ‎03-29-2007

Re: Need assistance with 620 and Authentication Times Extended

What type of authentication are they using?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need assistance with 620 and Authentication Times Extended

Appears to be AAA, with a 802.1X.

Guru Elite
Posts: 21,018
Registered: ‎03-29-2007

Re: Need assistance with 620 and Authentication Times Extended

802.1x meaning WPA/2-PSK?   How do they connect?  The supplicant on the device, after waking up, should try to reconnect them, typically.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need assistance with 620 and Authentication Times Extended

Should be just the WPA/s-PSK. Kind of stunmbling around the Aruba, as I am more fluent with Cisco.

 

Guru Elite
Posts: 21,018
Registered: ‎03-29-2007

Re: Need assistance with 620 and Authentication Times Extended

If the users are using a single preshared key to connect, when they come back to their devices, they should attempt to connect back to the network by themselves.

 

What exactly is happening?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need assistance with 620 and Authentication Times Extended

Yeah, the customer has a preshared key used by guests.

When the device sits idle and/or leaves the network, they are prompted to re-enter the key.

 

Customer wants the timeout/return to be around 7 days.

 

 

Guru Elite
Posts: 21,018
Registered: ‎03-29-2007

Re: Need assistance with 620 and Authentication Times Extended

What devices are those? It should just reconnect. The controller cannot force a prompt for a PSK. It is the supplicant on the device that would do that.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need assistance with 620 and Authentication Times Extended

Thinkind it is Apple related.

 

Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need assistance with 620 and Authentication Times Extended

Being told that it is all devices.

Laptops once they go to sleep are prompting the visiting users to re-enter the pre-shared key.

 

Search Airheads
Showing results for 
Search instead for 
Did you mean: