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New Issue With Amazon Alexa Connecting to WPA2 Networks

Recently people can no longer connect their Amazon devices to my wireless networks which uses a PSK.  Connecting a laptop or phone has no issues.  Anyone else seeing this?  I am wondering if there was an update to the wireless settings

Guru Elite

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

If you have turned on 802.11r, v or k, please turn it off..



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

They are not enabled


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Guru Elite

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

Well, what was changed?   I am only guessing based on the information you gave me.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

Nothing was changed on the Aruba side.  No issues connecting other devices to the same SSID.  I have been told that it started on Monday.  Was wondering if they may have recieved an update that broke them.  Was curious if anyone else was also seeing this.

Guru Elite

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

Are you using ArubaOS or Instant?  Can you please tell us what version of software you are using?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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