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New Contributor

New Issue With Amazon Alexa Connecting to WPA2 Networks

Recently people can no longer connect their Amazon devices to my wireless networks which uses a PSK.  Connecting a laptop or phone has no issues.  Anyone else seeing this?  I am wondering if there was an update to the wireless settings

Guru Elite

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

If you have turned on 802.11r, v or k, please turn it off..

 

UPDATE 6/2018 -  The updated RF and Roaming Optimization Validated Reference Design Guide (VRD) has been published and has updated recommendations about enabling 802.11v, k and r in user networks.  The VRD can be found here: http://community.arubanetworks.com/t5/Validated-Reference-Design/RF-and-Roaming-Optimization-for-Aruba-802-11ac-Networks/ta-p/432994

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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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New Contributor

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

They are not enabled


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Guru Elite

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

Well, what was changed?   I am only guessing based on the information you gave me.

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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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New Contributor

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

Nothing was changed on the Aruba side.  No issues connecting other devices to the same SSID.  I have been told that it started on Monday.  Was wondering if they may have recieved an update that broke them.  Was curious if anyone else was also seeing this.

Guru Elite

Re: New Issue With Amazon Alexa Connecting to WPA2 Networks

Are you using ArubaOS or Instant?  Can you please tell us what version of software you are using?

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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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